Operations Director

Page Executive; Harlow; On-site; Confidential; Full time

Benefits offered by this job

Travel allowance

Senior leadership bonus scheme

Job summary

Page Executive is guiding a luxury omni-channel retailer seeking a Director of Operations in the UK. You will lead a team of 100–120, overseeing supply chain, warehousing, distribution, transport, customer fulfilment, planning and inventory management to deliver exceptional service and drive efficiency.

You will build strong internal partnerships with Sales, Marketing, Finance, IT and UK Leadership, while engaging external logistics partners.

Qualifications

• Senior supply chain leader with experience in a corporate, complex organisation.
• Experience managing a warehouse is essential.
• Strong verbal and written communication skills.
• Ability to interpret complex data and translate into clear communications.
• High level of organisational and planning skills with attention to detail.
• Creative problem-solving abilities.

Responsibilities

• Lead supply chain, warehousing, distribution, transport, and fulfilment.
• Drive inventory management, planning and cost efficiency.
• Mentor and develop a team of 100–120 colleagues.
• Collaborate with Sales, Marketing, Digital & E‑comm, Finance, IT and UK Leadership.
• Engage with Third Party Logistics Providers, transport partners, and suppliers.

Job description

• Board level position - luxury brand retail - supply chain & logistics
• Market leading brand - strategic and operations focused position

About Our Client

Luxury omni-channel retailer who are marketing leading within their sector.

Job Description

Job Summary

Leading a team of approximately 100-120 colleagues, the Director of Operations oversees all supply chain, warehousing, distribution, transport, customer fulfilment, planning, and inventory management activities, ensuring exceptional service delivery whilst driving operational efficiency, cost optimisation and continuous improvement.

Main internal relations of this position: Sales, Marketing, Digital & E-comm, Finance, IT, UK Leadership Team, People & Culture, Global Supply Chain & Distribution Teams and Internal Auditors.

Main external relations of this position: Third Party Logistics Providers, Transport & Carrier Partners, Technology Providers, Retail Customers, Suppliers & Regulatory Authorities.

Key figures and Business figures

• Annual business revenue supported: £110 million
• Operational budget responsibility: £10 million
• 116,000 square foot distribution facility
• Inventory valued up to £18 million
• Approximately 11 million units picked, packed and shipped annually
• Kitting operation producing approximately 700,000 promotional and gift sets, incorporating over 3 million individual units each year

The Successful Applicant

Excellent relationship management with the natural ability to provide leadership and mentoring.

• Background as a Senior Supply Chain Leader, working within a corporate, complex based organisation.
• Demonstrated experience of Managing a Warehouse is essential.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to influence and build strong business relationships.
• Experience of interpreting complex data sets with the ability to translate into purposeful communications.
• High level of organisational and planning skills with attention to detail.
• Highly creative with excellent problem-solving skills.

What's on Offer

• Competitive salary
• Travel allowance
• Senior leadership bonus scheme