Operations Director - Line Maintenance

Bombardier Inc; Biggin Hill; On-site; GBP 70,000 - 100,000; Full time

Job summary

Bombardier's Business Aircraft London Service Centre in Biggin Hill is seeking an experienced maintenance leader to oversee operations across multiple sites, ensuring safety, quality and regulatory compliance. The role includes budgeting, staff supervision, and continual improvement while coordinating with customers and driving performance.

The ideal candidate will have strong financial acumen, excellent communication and planning skills, plus supervisory experience in aircraft maintenance and

Qualifications

• Bachelor's degree in a related area or equivalent experience.
• Working knowledge of process improvement methodologies.
• Ability to read and interpret P&L statements and financial reports.
• Familiarity with Environmental, Health & Safety rules and regulations.
• Strong interpersonal and customer service skills.
• Excellent planning and organizational skills with forecasting ability.
• Proven leadership and coaching capabilities.
• Research and analytical skills to analyze trends and data.

Responsibilities

• Oversee aircraft maintenance department operations across sites.
• Develop and manage annual department budget and approve vendor invoices.
• Achieve monthly financial objectives including labor margin and Opex.
• Ensure maintenance meets EASA/CAA regulations and customer quality standards.
• Coordinate with customers and resolve invoicing questions.
• Identify staff training needs to maintain qualifications.
• Ensure tooling and equipment availability to support operations.
• Lead continuous improvement initiatives in processes and procedures.
• Analyze service data to identify trends and margin performance.
• Contribute to strategic plans for new programs and capabilities.

Skills

Leadership

Budgeting

Financial acumen

Planning

Customer service

Communication

Presentation

Coaching

Analytical skills

Process improvement

Team management

Safety compliance

Training needs assessment

Education

Bachelor's degree in related area

Job description

• Responsible for assigned aircraft maintenance employees and the daily and overall operations of the aircraft maintenance department, such as technical performance, safety, schedules, personnel, quality, and the performance of all aircraft maintenance activities for multiple line maintenance site(s).
• Develop annual Aircraft maintenance department budget including workforce requirements and approve payment of vendors' or suppliers' invoices
• Achieve monthly financial objectives for Aircraft maintenance department i.e., labor margin, capital expenditures, and budgeted operating expenses
• Ensure all maintenance performed on aircraft, engines, avionics, and aircraft components meet EASA/CAA regulations, as well as customer quality expectations
• Maintain compliance with all IOSH Health & Safety guidelines as per environmental laws
• Interface with customer representatives, coordinate customer communication activities and resolve any questions or disputes on customer invoiced for performed maintenance
• Determine staff training needs to maintain work force qualifications and productivity
• Ensure proper tooling and equipment is available to support operational requirements
• Actively support and integrate continuous improvement activities into program procedures and processes
• Collect and analyze service and maintenance data to identify trends and ensure margin performance is achieved
• Assist in the development of strategic plans to support new programs and capabilities based on analysis of market trends.
• Have a proven track record of working in an aircraft maintenance facility environment with previous supervisory experience
• Prior experience supporting AOG / Line Maintenance is desirable
• Possess a Bachelors degree in related area or equivalent years of experience
• Have working knowledge of process improvement methodology and application
• Have accounting and budgeting principals acumen necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives for assigned area and programs
• Be familiar with Environmental, Health & Safety rules and regulations
• Demonstrate excellent interpersonal and customer service skills
• Possess strong planning and organizational skills with the ability to forecast labor and skill requirements
• Have excellent presentation skills necessary to effectively communicate with customers and all levels of management
• Demonstrate effective leadership and coaching skills with the ability to develop people
• Have research and analytical skills necessary to collect, analyze, and interpret survey data, customer behaviors, and general trends within the applicable aircraft market

Bombardier's Business Aircraft London Service Centre in Biggin Hill is part of an award-winning network and is the flagship of Bombardier's European operation. This Base and Line Maintenance Centre is the fastest-growing Service Centre in Europe and the largest Business Aircraft OEM in the UK. The facility has the capabilities to perform an array of maintenance checks, modifications and upgrades all from this site. Only 14 miles from London, Bombardier's Biggin Hill Service Centre is ideally located to support operators in the UK region and beyond.