Operations Director

CSP Ltd.; North Hertfordshire; Sur place; GBP 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Competitive salary

25 days holiday

Private Medical Insurance

Flexible working environment

Non-contractual bonus scheme

Résumé du poste

CSP Ltd. is seeking an experienced Operations Director to lead the organisation's operational function from our Head Office in Watford, Hertfordshire.

The role requires strategic oversight, driving efficiency, and ensuring high-quality service across contracts while managing budgets and stakeholder relationships. The post involves national travel, occasional international travel, and some weekend support to meet client demands.

Qualifications

• Proven senior leadership experience in service delivery or related industry.
• Strong financial acumen and multi-budget management.
• Excellent communication and stakeholder engagement at all levels.
• Strategic thinker with proven planning and organisational skills.
• Willingness to travel nationally and occasionally internationally.

Responsabilités

• Lead CSP’s Operations function and departmental plan aligned with business objectives.
• Oversee planning and delivery of all operational services and event scheduling.
• Drive continuous improvement, innovation and operational efficiency.
• Lead tender processes and contract renewals.
• Champion Health & Safety, compliance and risk management.

Connaissances

Leadership

Strategic thinking

Financial acumen

Stakeholder management

Operational excellence

Change management

Description du poste

Operations Director

Watford, Hertfordshire

Permanent, Full-time

Closing Date: 30th November2026

CSP stands for the Combined Services Provider Ltd. It also stands for Caring, Safe, Professional, representing our Values. We specialise in providing services to venues and static sites including car parking, internal and external traffic management, HVM (Hostile Vehicle Mitigation) solutions, security, stewarding, cash & audit and consultancy services. Whilst our range of services has grown, car parking/traffic management, HVM and security/stewarding represent our core areas of expertise.

We set out on our first ever contract in 1994. Since those early days we have added numerous prestigious clients to our portfolio and now provide a range of services to some of the UK’s most memorable sporting and entertainment events and venues.

With our wealth of knowledge and experience of the event industry, we fully understand the complexities of major events and greenfield site operations, where an irregular event calendar, numerous ingress and egress patterns, varying staffing levels and continued innovation all add to the challenge.

With approximately 100 permanent employees and a database of 1,500-2,000 casual staff, we pride ourselves on being able to adapt to the varying demands placed at each of our venues and ensuring that the same high quality service is delivered for all, whether attended by 100,000 or 100 visitors. Big enough to do the job, small enough to care!

We are currently seeking an Operations Director to ensure that an exemplary operational service is delivered within budget, to all CSP clients and to lead and direct the operations team in accordance with CSP’s mission, strategy and objectives.

Purpose of the Role:

Reporting to the Chief Operating Officer, the Operations Director will be responsible for leading CSP’s Operations function, ensuring the consistent delivery of high-quality services across all contracts while maintaining a strong focus on efficiency, continuous improvement and commercial performance.

This role requires an operationally experienced and commercially aware individual who can establish and maintain effective working relationships with a wide range of stakeholders, including clients, partners, Heads of Department and senior leaders (CFO, COO and Managing Partner), as well as the Board of Directors. You will be expected to operate confidently at both a strategic and operational level, contributing to business planning while ensuring that day-to-day operations are delivered effectively and in line with CSP standards.

The Operations Director will play a key role in improving operational effectiveness by identifying opportunities to enhance productivity, streamline processes and implement best practice across the organisation. The role also involves leading cross-functional projects and supporting wider business initiatives as required. The role will be based at CSP’s Head Office. However, regular national travel and occasional international travel will be required, along with flexibility to support operational demands, including some weekend work.

Key Responsibilities

Leadership & Strategy

• Lead and deliver the Operations Departmental Plan aligned with CSP’s business objectives
• Contribute to company-wide strategy and monthly management reviews
• Inspire, mentor and develop Heads of Operations and wider teams
• Act as a senior ambassador for CSP’s values and culture

Operations Management

• Oversee planning and delivery of all operational services and event scheduling
• Ensure exceptional service standards across all client contracts
• Maintain strong relationships with clients, stakeholders, and partners
• Drive continuous improvement, innovation and operational efficiency

Commercial & Financial Performance

• Manage departmental budgets and drive cost efficiency
• Identify new revenue opportunities and value-add initiatives
• Lead tender processes and contract renewals

Risk & Compliance

• Champion a proactive Health & Safety culture across all operations
• Ensure compliance with legislation, policies, and CSP standards
• Oversee audits, risk assessments, and continuous improvement actions

A full role profile is available on request.

We offer:

• A competitive salary
• 25 days’ holiday
• Private Medical Insurance (after a qualifying period)
• A flexible working environment
• A non-contractual bonus scheme, dependent on overall profitability
• The opportunity to be a huge part of the expansion and shape the future of CSP following a recent change of ownership

Candidate Profile and Qualities:

• Experience in a senior management/leadership position, preferably within a service delivery or related industry
• Proven senior level record of success in the leadership, development and management of people and resources
• Strong financial acumen and the ability to manage multiple budgets
• Strong experience in driving performance, efficiency, and business growth
• An effective communicator at all levels
• Strategic thinker with excellent planning and organisational skills
• Confident communicator with the ability to influence at all levels