Operations Director

Bridge Recruitment; Greater London; On-site; GBP 80,000; Full time

Job summary

An established industry player is seeking an Operations Director to oversee integrated security and cleaning services across the UK. This pivotal role combines strategic leadership with hands-on management, ensuring operational excellence while maintaining profitability. The ideal candidate will have a strong background in both security and cleaning services, along with exceptional leadership and problem-solving skills. Join a dynamic team dedicated to delivering premium services to a diverse range of clients, including NHS and public sector organizations. This is an exciting opportunity to make a significant impact in a growing company that values innovation and client satisfaction.

Qualifications

• Experience in security and cleaning services is essential.
• Strong leadership skills and commercial acumen are required.

Responsibilities

• Lead and mentor the operational management team.
• Develop and implement operational strategies aligned with growth objectives.
• Ensure high client satisfaction and retention.

Skills

Strategic thinking

Hands-on operational management

Leadership

Commercial acumen

Problem-solving

Job description

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Base pay range

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Managing Director of Bridge Recruitment (Specialists for the Facilities Management Industry) / Co-Founder of Ingage FM Training / Co-Founder Bubble…

Role: Operations Director - Security & Cleaning Services

Salary: £80,000 + £7,000 car allowance + 10% performance bonus

Job Status: Permanent, Full-time

Location: London (National coverage)

Vacancy Reference: VR/005318

Role Description:

Our Client is a £15m Company who is seeking an experienced Operations Director to lead their integrated security and cleaning services operations across the UK. Reporting to the Managing Director, this role combines strategic leadership with hands-on operational management. The Company delivers premium security and cleaning solutions to NHS, education, housing associations, construction, and public sector clients. They maintain the agility and personal touch of a smaller organisation while delivering large-scale professional services.

Direct Reports:

• Head of Operations
• 4 Contract Managers

Key Responsibilities:

• Strategic Leadership
• Develop and implement operational strategies aligned with growth objectives
• Drive operational excellence while maintaining profitability
• Lead and mentor the operational management team
• Support the structure of a smaller business while scaling operation
• Oversee delivery of security and cleaning contracts nationwide
• Ensure consistent service quality across all contracts
• Monitor and improve operational KPIs
• Manage resource allocation and team deployment
• Drive operational efficiency and cost management
• Build and maintain senior-level client relationships
• Ensure high client satisfaction and retention
• Team Development
• Lead and develop operational management team
• Foster entrepreneurial thinking and innovation
• Implement training and development programs

Required Experience and Skills:

• Experience in both security and cleaning services (flexible on balance of experience)
• Strategic thinking and planning
• Hands-on operational management
• Strong leadership and team development
• Commercial acumen
• Problem-solving and decision-making

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Facilities Services

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