Operations Director - Wellbeing (EMEA)

Westfield Health; United Kingdom; Remote; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Operations Director for their Wellbeing division. This pivotal role involves leading high-performing teams, optimizing operational processes, and driving strategic growth initiatives. You will collaborate with senior leadership to enhance the Wellbeing value proposition and ensure the delivery of innovative solutions that meet customer needs. If you are passionate about operational excellence and have a proven track record in leadership within the wellbeing sector, this is an exciting opportunity to make a significant impact in a dynamic environment.

Benefits

Health Cash Plan

Private Medical Insurance

Rewards Hub

Incremental Annual Leave

Wellbeing App Access

Annual Recognition Events

Qualifications

• Master’s degree level educated or equivalent experience.
• Experience in leading high performance teams and strategic business plans.

Responsibilities

• Develop and nurture a high performance culture within the team.
• Lead the Wellbeing strategy to optimize financial performance.
• Identify new revenue streams for sustainable growth.

Skills

Leadership

Strategic Planning

Communication Skills

Negotiation

Project Management

Commercial Acumen

Team Building

Problem Solving

Education

Master’s Degree or Equivalent Experience

Job description

Job title	Operations Director - Wellbeing (EMEA)
Location	Remote
Opportunity	Full Time, Permanent

About the role

The Operations Director of Wellbeing will work closely with the Managing Director of Wellbeing and the Group Leadership Team and will play a key influencing role in optimizing and implementing our fundamental operational processes and structures, aiming to create brilliant basics. By aligning our teams, creating efficiencies and leading (strategic) account management, the Operations Director will significantly contribute to the organic growth and development of our Wellbeing Business Unit.

Focusing primarily on creating brilliant basics, bringing together high performing teams and building winning operational strategies, while as part of the Senior Leadership team being involved in enhancing our Wellbeing value proposition and long term strategy, the Operations Director will play a key role in the future of the Wellbeing Business Unit.

Westfield Health are dedicated to making a healthy difference to the quality of life of our colleagues, customers and the communities in which they live and work. The Operations Director supports our mission by taking full responsibility for the operational delivery of our plan and the management of key strategic clients and partnerships to help build strong foundations for accelerated growth.

We are proud to be a committed member of inclusive employers and we welcome applications from people of all backgrounds.

We are a Disability Confident Committed employer, if this applies to you, please tick to apply as a Disability Confident Candidate when prompted.

We don’t expect you to have experience in everything on this advert, if something interests you, we would really like you to apply!

About the role

• Nurture and develop a high performance culture and a high performing team that is able to deliver qualitative and innovative industry leading propositions;
• Provide leadership to support the organisation’s Wellbeing strategy and planning to optimise the business unit’s financial performance and strategic position; Contribute fully to the Wellbeing strategy across all areas of the Business Unit, challenging assumptions and decision-making as appropriate and providing financial and non-financial analysis and guidance on activities, plans, targets and business drivers;
• Work closely with the internal business partners and Shared Services;
• Work with the Senior Leadership Team to deliver the strategic plan, business targets and objectives, translating strategy to daily operations, formulating tactical plans and priorities as required;
• Establish a high level of credibility and manage strong, positive working relationships with key customers, strategic partners and other third party’s / advisors;
• Responsible for embedding an innovative and creative approach to meet our customer needs and expectations;
• Identify and generate new and incremental revenue streams to deliver sustainable growth by leveraging high level and market influencing business development activities within the existing client portfolio;
• To exploit a changing marketplace by supporting the creation of solutions which can secure sustainable future growth inside and outside of existing markets, products and services;
• Work closely with the Managing Director and Group Leadership Team to explore and identify innovative business development opportunities for the Wellbeing Business Unit to inform and aid future strategy and direction around strategic partnerships, joint ventures, and acquisitions;
• Provide support and guidance to business areas during strategic projects, contribute to the development of the Wellbeing Business Unit’s plan, and help deliver approved projects, partnerships, and acquisitions in alignment with the Group Leadership Team.

About you:

Education and Qualifications

• Master’s degree level educated or equivalent experience

Experience

• Demonstrable experience in building a culture that creates and supports high performance teams;
• Leading teams of highly skilled industry professionals;
• A high level of experience and understanding within the international corporate wellbeing sector;
• Demonstrable negotiation and communication skills with the ability to engage both externally and internally at all levels;
• Experience in contributing to, and implementing strategic business plans and goals;
• A significant amount of senior sales management experience with a proven track record in business-to-business sales within the public and private sectors;
• Demonstrable experience of leading successful commercial negotiations with customers, suppliers or other significant third parties;
• Can demonstrate the ability to successfully lead major projects, change initiatives and programmes through development to implementation and delivery;
• Senior leadership experience in a high growth business;
• Previous experience of being involved in acquisitions and/or mergers.

Motivation

• You are energized and excited about creating operational excellence and building brilliant basics
• You are passionate to use your people leadership skills to create connection, empower your teams and develop your colleagues to enable them to play an important role in a fast growing Business Unit
• Constantly zooming in and out, to connect strategy to daily operations and processes, is your second nature
• You feel excited to play a part in developing the strategy, and to translate that strategy into tangible and measurable operational plans

Skills

• Dynamic, insightful and influential leader with the ability to operate at both strategic and operational levels
• Energetic, highly self-motivated with an enquiring approach, passion for excellence, continued improvement and innovation, in pursuit of business growth and success
• Articulate with strong communication skills (oral and written), multi-lingualityis a plus (especially Dutch, German and French), full professional proficiency in English a non-negotiable
• Strong interpersonal and influencing skills
• Ability to communicate and manage at all levels of the organisation
• Commercially astute
• Ability to handle high levels of pressure and critical decision-making
• Ability to appropriately prioritise projects, programmes, resources and objectives through to delivery
• Strong project and programme management skills
• The ability to understand and operate in a highly commercial environment
• An understanding of systems thinking, and can see how the business’s activities (both future and present) can benefit other external services
• The ability to handle complex sales and account development opportunities and be able to research and anticipate future changes in industry trends in order to plan and implement new or revised business activity
• An entrepreneurial, tenacious, engaging style by leading people to ensure key plans and activities are implemented and can engender confidence
• Strong IT skills, being aware of new techniques, technologies and methods
• High integrity and openness combined with a commitment to good governance

The Westfield Way

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Goldaccreditation!

Our co-created Values reflect the ‘way we do things around here’. The Operations Director Wellbeing will be expected to demonstrate these values in all aspects of their role.

• We care

• We’re in it together

• We are explorers

• We own it

To find out more about what makes up each of our Values, please see our website.

Life at Westfield

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our on-demand classes and resources available on our Wellbeing app. We care about our people and carry out annual surveys to gather feedback on what our colleagues are thinking and want for their future at Westfield. Additionally, we reward and celebrate the contributions of our colleagues through annual recognition events.

Make the most of our Rewards Hub, where you can access exclusive offers and discounts from over 1,000 popular retailers and restaurants. In addition, we also offer incremental annual leave and service awards to our colleagues after 5 years’ service.

To see more of our benefits, please go to our website.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values we are looking for within this role.

If you feel that you have the skills and values to carry out this role, please apply by submitting your CV and provide information about your relevant skills and experience.

We’re so excited to meet you!

Support with your application

We value inclusivity and want to make sure our application process is open and accessible to all candidates. As a Disability Confident Employer, we're dedicated to providing reasonable adjustments to ensure the recruitment process is as comfortable as possible. If you would like any further information or support, please email [e-mail]