Operations Director

phs Teacrate; England; On-site; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Buy and sell holiday scheme

Virtual GP service

Enhanced family-friendly policies

Life assurance

Employee discounts through phs Perks

ILM leadership training and dev.

Cycle to Work scheme

Career development within a growing bu

Job summary

phs Teacrate is seeking an experienced Operations Director to lead its national operational network, overseeing five depots and driving excellence across the business. You will shape strategy, develop high-performing teams, and implement scalable processes to support ambitious growth plans.

The role requires senior leadership experience, strong commercial acumen, and a passion for continuous improvement while ensuring OTIF performance and outstanding customer service.

Qualifications

• Proven experience leading complex multi-site operations across locations.
• Strong track record in OTIF delivery and customer service excellence.
• Senior Leadership Team experience and contribution to strategy.
• Budget management and P&L responsibility with commercial acumen.
• Experience implementing scalable processes and best practices.

Responsibilities

• Lead and develop multi-site operational teams across five depots.
• Drive continuous improvement to enhance efficiency and OTIF performance.
• Develop and implement operational strategies aligned to growth objectives.
• Own transport operations, workforce planning, health & safety, and budgets.
• Collaborate with Commercial and SLT to deliver end-to-end customer experience.

Skills

Multi-site leadership

OTIF delivery

Budget management

P&L responsibility

Senior Leadership Team

Strategic thinking

Stakeholder management

People development

Commercial acumen

Change management

Willingness to travel

Transport/logistics experience

Leadership communication

Education

CPC (Certificate of Professional Competence)

Job description

Lead the Future of Operational Excellence at Teacrate

Teacrate is entering an exciting new phase of growth, investment and transformation, creating an outstanding opportunity for an experienced Operations Director to join our Senior Leadership Team.

As Operations Director, you will take full responsibility for leading our national operational network, overseeing five depots and driving operational excellence across the business. You will play a pivotal role in shaping our future strategy, developing high-performing teams, enhancing customer experience and delivering the scalable processes and systems required to support ambitious growth plans.

This is a highly visible leadership position offering the opportunity to make a lasting impact on a market-leading business.

The Operations Director role at Teacrate will involve:

• Leading and developing multi-site operational teams, ensuring exceptional performance, service delivery and customer satisfaction.
• Driving continuous improvement initiatives to enhance efficiency, productivity, OTIF performance and operational excellence.
• Developing and implementing operational strategies aligned to business growth objectives and customer expectations.
• Taking ownership of transport operations, workforce planning, health & safety compliance and operational budgets.
• Working closely with Commercial and Senior Leadership colleagues to deliver an exceptional end-to-end customer experience and achieve strategic objectives.

The ideal candidate for an Operations Director at Teacrate will have:

• Proven experience leading complex multi-site operations across multiple locations.
• A strong track record of driving operational performance, customer service excellence and OTIF delivery.
• Experience managing geographically dispersed teams and developing high-performance cultures.
• Senior Leadership Team experience, contributing to business strategy, growth and organisational change.
• Strong commercial and financial acumen, including budget management and P&L responsibility.
• Experience implementing operational best practices, systems and scalable processes.
• Outstanding leadership, communication and stakeholder management skills.
• A customer-focused mindset with a passion for continuous improvement and operational excellence.
• Proven experience leading significant business transformation and change initiatives.
• Strong workforce planning, talent development and succession planning capabilities.
• Ability to balance strategic thinking with a hands-on leadership approach.
• Full UK driving license and willingness to travel extensively across the UK.
• CPC (Certificate of Professional Competence) qualification.
• Experience within logistics, transport, supply chain or service-led operational environments.

In return for your commitment and expertise, you will receive:

• Buy and sell holiday scheme
• Virtual GP service for you and your household
• Enhanced family-friendly policies
• Life assurance
• Employee discounts through phs Perks
• Accredited ILM leadership training and development opportunities
• Cycle to Work scheme
• Ongoing career development within a growing business

About Teacrate

Teacrate is the UK's leading provider of crate rental, handling equipment and packaging solutions. Moving over 9 million crates every year, we support customers across removals and storage, food processing and distribution, retail and fit-out sectors. Our innovative, trackable crate solutions help organisations move goods efficiently while maintaining visibility and control throughout the logistics process.

At Teacrate, we pride ourselves on our diverse workforce and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds and are committed to ensuring everyone can bring their true selves to work without fear of discrimination.