Operations Director

Churchill Services; City Of London; On-site; GBP 100,000 - 120,000; Full time

Job summary

A leading facilities management company in London is seeking an Operations Director to lead and enhance operational performance. This pivotal role involves managing a £30M portfolio while driving operational excellence and strategic growth. Candidates should have proven leadership experience and a history of managing substantial business portfolios. The company emphasizes an inclusive culture and offers extensive benefits, including employee ownership and ongoing training opportunities.

Benefits

Employee Ownership

33 days holiday

Company sick pay

Maternity and paternity leave support

24/7 GP access

Two paid volunteering days per year

Exclusive perks and discounts

Ongoing training and development

Recognition and rewards

Qualifications

• Proven leadership experience at senior management or director level within the facilities management sector.
• A history of managing business portfolios valued at £0M+ with demonstrated financial growth.
• Strong people leadership skills, with a focus on coaching and building high-performing teams.

Responsibilities

• Lead regular strategic reviews with senior stakeholders.
• Monitor and evaluate KPIs and quality assurance metrics.
• Conduct site visits to ensure compliance and service quality.

Skills

Leadership experience in facilities management

Managing business portfolios

Coaching and mentoring

Stakeholder management

Data-driven problem solving

Job description

We're Growing - Join Us as Operations Director in London

As our business continues to expand, we're looking for a dynamic Operations Director to lead and accelerate the success of our London division.

In this pivotal role, you'll take ownership of a corporate£30M+ portfolio, driving operational excellence and strategic growth across the region. You'll be the catalyst for performance—combining sharp commercial insight with hands‑on leadership to deliver outstanding results.

We're seeking a natural leader who thrives on challenge and inspires others to achieve their best. You'll play a critical role in shaping strategy, enhancing service quality, and fostering a high‑performing, inclusive culture that sets the standard for our industry.

If you're ready to make a significant impact and lead a thriving team in one of the world's most exciting markets, we'd love to hear from you.

Responsibilities

• Lead regular strategic reviews with senior stakeholders through monthly and quarterly meetings.
• Monitor and evaluate KPIs and quality assurance metrics across all contracts, identifying trends and opportunities for improvement.
• Conduct site visits to ensure compliance, service quality, and alignment with company standards.
• Oversee financial performance, ensuring profitability across the portfolio and identifying opportunities to improve margins.
• Collaborate with operational leaders to address client feedback, ensuring swift and effective resolution.
• Drive operational efficiencies and scalable processes to support continued growth.

Qualifications

• Proven leadership experience at senior management or director level within the facilities management (FM) sector.
• A history of managing business portfolios valued at £0M+ with demonstrated financial growth.
• Experience in acquisitions and integrations, ensuring smooth operational alignment during transitions.
• Strong people leadership skills, with a focus on coaching, mentoring, and building high‑performing teams.
• Demonstrated ability to drive business improvement through operational and strategic initiatives.
• Excellent stakeholder management and communication skills, both internally and externally.
• Commercially savvy, with a data‑driven approach to identifying challenges and driving solutions.
• A structured, practical problem‑solver focused on sustainable, long‑term success.

Benefits

• Employee Ownership—You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year—Give back to a cause that matters to you
• Exclusive perks and discounts—More than 250 deals available
• Ongoing training and development—From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion—Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards—Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal‑opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable Adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We're happy to help.

Security Clearance

Please note: Security clearance (DBS) is required for this role.