Operations Data Analyst — Customer Care & Automation

MiniMed Group; Watford; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits package

Job summary

MiniMed is seeking an Analyst – Customer Service Operations in Watford to support Funding management through reporting, data analysis, and automation. You will create and maintain dashboards, support Power BI solutions, and drive data-driven decision making.

The role involves coordinating with HCPs, patients, Field Sales, and IT, validating data, and assisting system migrations including S/4HANA. A structured, collaborative approach will be essential to improve efficiency and patient outcomes.

Qualifications

• 3–5 years of experience in Customer Care, Customer Service, or a similar operational environment.
• Degree in Business management, Data analytics, Computer Science, or related field.
• Strong analytical skills with proven experience in reporting, data-based problem solving.
• Proficient in MS Office and SAP; Power BI and data automation experience preferred.

Responsibilities

• Create, maintain and improve operational reports, dashboards and performance metrics.
• Translate stakeholder requirements into reporting and data solutions.
• Ensure data accuracy and resolve discrepancies across datasets.

Skills

Analytical thinking

Communication skills

Collaboration

Self-motivated

Education

Bachelor's degree in Business, Data Analytics, or Computer Science

Tools

Power BI

Python

SQL

Power Automate

SAP (R/3, S/4HANA)

MS Office

Job description

MiniMed is seeking an Analyst – Customer Service Operations in Watford to support Funding management through reporting, data analysis, and automation. You will create and maintain dashboards, support Power BI solutions, and drive data-driven decision making.

The role involves coordinating with HCPs, patients, Field Sales, and IT, validating data, and assisting system migrations including S/4HANA. A structured, collaborative approach will be essential to improve efficiency and patient outcomes.