Analyst – Customer Service Operations

MiniMed Group; Watford; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits package

Job summary

MiniMed is seeking an Analyst – Customer Service Operations in Watford to support Funding management through reporting, data analysis, and automation. You will create and maintain dashboards, support Power BI solutions, and drive data-driven decision making.

The role involves coordinating with HCPs, patients, Field Sales, and IT, validating data, and assisting system migrations including S/4HANA. A structured, collaborative approach will be essential to improve efficiency and patient outcomes.

Qualifications

• 3–5 years of experience in Customer Care, Customer Service, or a similar operational environment.
• Degree in Business management, Data analytics, Computer Science, or related field.
• Strong analytical skills with proven experience in reporting, data-based problem solving.
• Proficient in MS Office and SAP; Power BI and data automation experience preferred.

Responsibilities

• Create, maintain and improve operational reports, dashboards and performance metrics.
• Translate stakeholder requirements into reporting and data solutions.
• Ensure data accuracy and resolve discrepancies across datasets.

Skills

Analytical thinking

Communication skills

Collaboration

Self-motivated

Education

Bachelor's degree in Business, Data Analytics, or Computer Science

Tools

Power BI

Python

SQL

Power Automate

SAP (R/3, S/4HANA)

MS Office

Job description

## Analyst – Customer Service OperationsApply: On-Site: Watford, Hertfordshire, United Kingdom: Full time: Posted Today: R-802035At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.# **About the Role**The purpose of this role is to support our Funding management (Customer care) operations through accurate reporting, data analysis, process optimisation, and automation. The role will focus on creating and maintaining reports with patient data and dashboards, supporting Power BI solutions, identifying opportunities to improve operational processes across multiple systems, including SAP, SAP CRM ICE, S4Hana and PCRM and turning data into meaningful insights that support fact-based decision-making. This role also includes supporting system migrations, ensuring smooth transitions by coordinating with relevant stakeholders, validating data integrity, and maintaining operational continuity. This role requires the ability to collaborate effectively with operational and cross-functional teams, HCPs, patients, Field Sales teams, and Technical Consultants. **MAIN RESPONSIBILITIES** * Create, maintain and improve operational reports, dashboards and performance metrics.* Translate stakeholder and business requirements into effective reporting and data solutions.* Ensure data accuracy, quality and completeness, identifying and resolving discrepancies.* Analyse data to identify trends, anomalies, opportunities and actionable insights.* Develop metrics to measure process performance and identify improvement opportunities.* Present analysis, performance and improvement recommendations to stakeholders.* Identify and implement process improvements to increase efficiency, quality and customer outcomes.* Support automation initiatives to reduce manual effort, processing time and errors.* Support data cleansing, master data management and data migration activities, including S/4HANA migration.* Investigate and resolve data and system issues during testing and implementation.* Collaborate with cross-functional teams to deliver improvement initiatives and projects.* Support data-driven improvements across Customer Care operations.* undefined **KEY MEASURES & EXPECTED RESULTS** * Continuity of Funding through accurate and timely reporting.* Reduced manual administration and processing time.* Improved process efficiency, consistency and accuracy.* Increased team capacity for higher-value activities.* Reduced errors, rework and data-related issues.* Demonstrable benefits from reporting, automation and continuous improvement initiatives.* Improved visibility of operational performance and trends.* Successful and accurate transition of data to S/4HANA.**QUALIFICATIONS****Required** [Education, Experience, Skills & Capabilities] * 3–5 years of experience in Customer Care, Customer Service, or a similar operational environment, ideally in the healthcare industry* Commercial acumen with relevant professional experience, or a degree in Business management, Data analytics, Computer Science, Business Administration, or a related field* Strong analytical skills with proven experience in process analysis, reporting, and data-based problem solving* Strong verbal and written communication skills, with the ability to record and present information clearly and accurately with a customer oriented and collaborative mindset* Proficiency in MS Office and SAP (R/3, S/4HANA); experience with system migrations is a strong plus* Proficiency in Power BI, Python, SQL, Power Automate, and related data and automation technologies.* Flexible and adaptable approach, with the ability to manage multiple priorities* Independent and structured working style **Preferred** * Experience in funding, accounts, or customer support operations within the medical device, healthcare, or other regulated industries.* Knowledge of diabetes therapies and/or medical devices.* Understanding of the UK healthcare system, including NHS funding pathways.#BetterDaysStartNow# **Physical Job Requirements**The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. # **Benefits & Compensation** **MiniMed offers a competitive salary and flexible benefits package**At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.