Data-Driven Operations Analyst - Customer Care

DSL-MiniMed (UK) Limited; Watford; On-site; GBP 42,000 - 62,000; Full time

Job summary

MiniMed is seeking a Data & Reporting Analyst to support Funding management (Customer care) operations through accurate reporting, data analysis, process optimisation and automation. You will create and maintain reports with patient data and dashboards, supporting Power BI solutions and data-driven decision making across SAP, S/4HANA migrations, and related systems.

You will collaborate with cross-functional teams, HCPs, patients, Field Sales and Technical Consultants to deliver improvements and

Qualifications

• Experience in customer care or similar operations in healthcare.
• Strong analytical skills with reporting, data-based problem solving.
• Proficient in Power BI, Python, SQL and automation tools.

Responsibilities

• Create and maintain operational reports and dashboards.
• Translate business requirements into reporting and data solutions.
• Ensure data accuracy and quality, resolve discrepancies.
• Support data cleansing, master data management and migrations.
• Collaborate with cross-functional teams on improvement initiatives.

Skills

Power BI

Python

SQL

Power Automate

SAP S/4HANA

Data analysis

Data migration

Education

Degree in Business management or Data analytics

Tools

SAP

SAP CRM ICE

S/4HANA

PCRM

Job description

MiniMed is seeking a Data & Reporting Analyst to support Funding management (Customer care) operations through accurate reporting, data analysis, process optimisation and automation. You will create and maintain reports with patient data and dashboards, supporting Power BI solutions and data-driven decision making across SAP, S/4HANA migrations, and related systems.

You will collaborate with cross-functional teams, HCPs, patients, Field Sales and Technical Consultants to deliver improvements and