Operations Team Manager

Profitero+; Wokingham; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Employee healthcare

Life assurance

Group income protection

Dental care plan

Eye care scheme

24 hour online GP

Company pension

Cycle to work scheme

25 days off + bank holidays + birthdays off

Reduced gym membership

Social events

Employee referral scheme

Personal development plans

Flexible working hours

Flexible working hours

Job summary

A leading digital commerce company is seeking a Technical Data Operations Team Leader in a hybrid role based in the UK. This role involves managing a team to ensure high-quality product data delivery across operations and new implementations. The ideal candidate has at least 3 years in people management, strong coaching skills, and proficiency in Excel. Benefits include competitive salary, healthcare, and flexible working hours.

Qualifications

• Minimum 3 years’ experience in a team management role with direct people management.
• Demonstrated experience in coaching and developing teams.
• Proven track record in managing prioritisation and delivery quality.
• Strong operational planning and decision-making skills.
• Ability to manage delivery risks and communicate trade-offs clearly to stakeholders.
• Strong communication and stakeholder management capability.
• Experience using Excel (Pivot Tables / VLOOKUP’s).

Responsibilities

• Lead Technical Data Operations Analysts, providing coaching and performance management.
• Oversee delivery of product data activities across operations and client implementations.
• Manage stakeholder communication and resolve operational issues.
• Serve as the primary escalation point for operational issues, ensuring timely and effective resolution of risks.
• Manage stakeholder communication, providing clear updates on delivery status, risks, and priorities.
• Drive process improvements and operational initiatives to improve efficiency, quality, and predictability.

Skills

Team management

Coaching and development

Operational planning

Stakeholder management

Excel (Pivot Tables/VLOOKUP)

Delivery management

Education

Degree or equivalent experience

Job description

About Profitero+: Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide. We help brands break down silos and turn data into decisive action through intelligence-driven, end-to-end solutions that unify media, content, operations and strategy. Powered by advanced AI, robust digital shelf analytics across 1,400+ retailers in 70 countries and unmatched expertise from digital commerce specialists in 15 global hubs, our integrated solutions help brands accelerate profitable growth.

Location: Hybrid role based in Reading, UK

Overview

We are looking for an experienced people team leader to manage and grow a Technical Data Operations team within an assigned workstream, ensuring high-quality product data is delivered across both new client implementations and ongoing BAU programmes. You will take ownership of workstream planning, prioritisation, and delivery quality, ensuring effective resource allocation, escalation management, and consistent performance against SLAs. The ideal candidate brings strong people leadership experience and a proven track record of managing junior teams in a deadline-driven environment. While the work involves technical product data, the primary focus of this role is leading, developing, and supporting the team, strengthening operational processes, and ensuring delivery excellence across the workstream.

Responsibilities

• Lead Technical Data Operations Analysts, providing coaching, performance management, and development support.
• Oversee end-to-end delivery of product data activities across BAU operations and new client implementations.
• Collaborate with the Capacity Planning Manager to resolve prioritisation challenges and ensure timely delivery.
• Serve as the primary escalation point for operational issues, ensuring timely and effective resolution of risks.
• Manage stakeholder communication, providing clear updates on delivery status, risks, and priorities.
• Drive process improvements and operational initiatives to improve efficiency, quality, and predictability.

Qualifications

• Minimum 3 years’ experience in a team management role, including direct people management.
• Demonstrated experience coaching and developing teams, including performance management and capability progression.
• Experience managing prioritisation, capacity planning, and delivery quality in an operational environment.
• Strong operational planning and decision-making skills.
• Ability to manage delivery risks and communicate trade-offs clearly to stakeholders.
• Strong communication and stakeholder management capability.
• Experience using Excel (Pivot Tables / VLOOKUP’s).

Nice to Have

• Degree (or equivalent experience)
• Experience working with global clients or multi-market delivery environments.
• Experience supporting SaaS or data platform solutions.
• Experience using operational reporting and metrics to forecast capacity or improve delivery performance.

Growth Opportunity

This role offers the opportunity to lead large-scale delivery programmes and contribute to the strategic development of Technical Data Operations, with progression opportunities into senior operational leadership roles.

Additional Information

The above lists are not exhaustive and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post.

Benefits

• Competitive base salary
• Employee healthcare
• Life assurance
• Group income protection
• Dental care plan
• Eye care scheme
• 24 hour online GP
• Company pension
• Cycle to work scheme
• 25 days off + bank holidays + birthdays off
• Reduced gym membership
• Social events
• Employee referral scheme
• Personal development plans
• Profitero Hero scheme
• Flexible working hours

Equal Opportunity Employment

Profitero+ is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.