Operations Data Analyst

EF Recruitment; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading SaaS organization seeks an experienced Operations Data Analyst in Central London for a hybrid 10-month contract. This role focuses on enhancing core data capabilities across global regions, improving customer success, and driving impactful changes in Customer Experience, Digital Experience, and Service Delivery. Ideal candidates will have over 5 years of experience in Data Analytics and proficiency in SQL and visualization tools like Tableau. Benefits include a long contract duration and free breakfast.

Benefits

Long contract

Hybrid role

Free breakfast

Qualifications

• 5+ years of experience in Data Analytics with exposure to relevant domains.
• Proficiency in SQL for data tasks.
• Experience with visualization tools is essential.

Responsibilities

• Build core data capabilities across multiple global regions.
• Improve customer success and drive impact across various experiences.
• Participate in analytics for call center and digital support.

Skills

Data Analytics

SQL

Dashboarding tools (Tableau, Qlik)

Big data tools (Snowflake, Databricks, Spark)

Python

Statistical methods

Machine learning

Experience with KPIs

Job description

Our client an award winning SaaS organisation is seeking an experienced Operations Data Analyst focusing on building core data capabilities across multiple global regions and markets. You'll play a pivotal role in improving customer success and driving impact across Customer Experience, Digital Experience and Service Delivery.

Central London location, hybrid, 10 month contract.

Required Skills

• 5+ years experience in Data Analytics ideally with exposure to Customer Success, Operations, or Digital Experience domains.
• Proficiency in SQL for data extraction, transformation, and pipeline development.
• Experience with dashboarding and visualization tools (Tableau, Qlik, or similar).
• Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes.
• Python or R for advanced analytics, automation, or experimentation support.
• Knowledge of statistical methods and experimentation (A/B testing) preferred.
• Machine learning and Generative AI experience is a plus.
• Experience working with call centre and/or digital support KPIs preferred.

Benefits

• Long contract
• Hybrid role
• Free breakfast