Operations & Customer Support Coordinator - Maternity Cover

Vinothentic UK; Greater London; On-site; GBP 29,000 - 35,000; Full time

Job summary

Vinothentic UK, a boutique wine business, is seeking an Operations & Customer Support Coordinator for maternity cover based in Islington. You will handle day-to-day order processing, deliveries, invoicing and customer inquiries, acting as the main contact for customers and warehouse alike.

The role offers a full-time, office-based schedule with 9am–5:30pm hours, 28 days holiday, and salary around £32,000 with a review after three months.

Qualifications

• At least 1 year's experience in a customer service, order processing or operations role.
• A positive, can-do attitude and a desire to work in a small, but busy office.
• The ability to multitask and take ownership of responsibilities.
• Flexible, proactive, and a team player.
• An interest in wine, hospitality, or customer service would be an advantage.

Responsibilities

• Managing customer orders, deliveries, and logistics
• Creating accurate invoices and records across systems
• Maintaining stock accuracy and coordinating with our warehouse
• Providing excellent customer support via phone and email
• Supporting sales staff in preparing tasting notes, menus, wine lists and labels
• Preparing and packing wine boxes for online clients
• Simple website updates and email communications

Skills

Customer service

Order processing

Operations coordination

Job description

Vinothentic manages a small but exclusive portfolio of producers from around the world, whose wines are featured in bars, restaurants, independent shops, private clubs, and hotels across London and beyond. We have a reputation for delivering excellent customer service with a strong focus on authenticity, craftsmanship, and long-term relationships with producers and clients. We are a small business and this is a pivotal role encompassing more than just day to day logistics and operations.

The Operations & Customer Support Coordinator Maternity Cover

Full-Time | Office-Based | Islington

You will be the first port of call for all day-to-day order processing and customer service.

This is a Maternity Cover role with future potential.

Key Responsibilities include:

• Managing customer orders, deliveries, and logistics
• Creating accurate invoices and records across systems
• Maintaining stock accuracy and coordinating with our warehouse
• Providing excellent customer support via phone and email
• Supporting sales staff in preparing tasting notes, menus, wine lists and labels
• Preparing and packing wine boxes for online clients
• Simple website updates and email communications

About You

• At least 1 year's experience in a customer service, order processing or operations role
• A positive, can-do attitude and a desire to work in a small, but busy office
• The ability to multitask and take ownership of responsibilities
• Flexible, proactive, and a team player
• An interest in wine, hospitality, or customer service would be an advantage

Why Join Us?

• Be part of a small but friendly, passionate team
• Work in a business where your contribution matters
• Enjoy a varied role where no two days are the same
• Learn about wine, and develop your skills in a supportive environment

Salary: £32,000 with salary review after 3 months

Office Hours: 9am - 5.30pm Monday to Friday

Holidays: 28 including bank holidays. 1 day off for your birthday

We will not be able to consider applications without a full CV that includes details of previous work experience and education.