Operations Coordinator - Real Estate & AI Tools

Deverell Smith Recruitment Ltd; West End; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

Prime Agency, based in Westminster, is seeking an experienced Operations Coordinator. The role offers hybrid working with 1 day WFH and a salary of £35,000 per year.

You will support advisors, marketing and broader operations, maintain CRM data, and drive process improvements across multiple teams. You will work with AI tools and Monday.com to streamline workflows and keep systems running smoothly.

Qualifications

• 2+ years' experience in residential real estate operations, administration, team support or business support.
• Strong experience with CRM systems, Microsoft 365 and workflow platforms such as Monday.com.
• Demonstrable experience using AI and LLMs to improve productivity or business processes.
• Excellent organisation, attention to detail and a strong focus on data accuracy.
• Excellent written and verbal communication skills and fluent English.

Responsibilities

• Act as a first point of contact for advisors on processes, systems, tools and ways of working.
• Support advisor onboarding and ensure guidance, templates and processes remain clear and up to date.
• Develop an understanding of advisor needs and priorities, using judgement to solve, support, signpost or elevate issues.
• Maintain accurate CRM data, client dashboards, internal trackers and knowledge banks.
• Identify process gaps, recurring queries and manual tasks, recommending practical improvements.
• Coordinate and triage marketing requests, ensuring priorities are clear and work is directed to the right people.
• Maintain marketing calendars, campaign trackers, deadlines and approvals.
• Coordinate activity across internal teams, agencies, freelancers and suppliers, ensuring actions are followed through.
• Support PR, communications, newsletters, reporting, asset management and marketing documentation.
• Support Monday.com and other workflow platforms and help embed effective SOPs.
• Provide administrative and operational support to lettings during busy periods and holiday cover.

Skills

CRM systems

Microsoft 365

Workflow platforms

AI and LLMs

Communication

Attention to detail

Independent working

Tools

Monday.com

Job description

Prime Agency, based in Westminster, is seeking an experienced Operations Coordinator. The role offers hybrid working with 1 day WFH and a salary of £35,000 per year.

You will support advisors, marketing and broader operations, maintain CRM data, and drive process improvements across multiple teams. You will work with AI tools and Monday.com to streamline workflows and keep systems running smoothly.