Operations Coordinator - Freight Forwarding

Confidential; Southampton; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

25 days holiday + BH + a day off for你的

Regular paid company events

Cycle to work scheme

Health and wellbeing support

Colleague Portal for benefits

Job summary

Confidential in Southampton is seeking a Freight Forwarding Operations Co-ordinator to manage daily workloads, coordinate import and export shipments and maintain high service standards. The role focuses on sea freight coordination with room for road or air experience.

You will act as a contact point for customers, suppliers and internal teams, ensuring timely processing and accurate invoicing while upholding compliance and delivering excellent customer service.

Qualifications

• Experience in freight forwarding, ideally Sea freight, logistics, or coordination role.

Responsibilities

• Manage daily operational workloads to ensure maximum efficiency.
• Process import/export shipments using in-house and port/freight systems.
• Handle customer invoicing and ensure supplier costs are recorded accurately.
• Escalate operational issues that may impact service delivery or deadlines.
• Maintain compliance with company procedures and standards.
• Build strong relationships with customers and provide ongoing support.
• Liaise with suppliers and internal teams to maintain service quality.

Skills

Freight forwarding

Organisation

Communication

Problem solving

Job description

Freight Forwarding Operations Co-ordinator

Southampton
Full-Time Permanent

Are you an organised Co-ordinator with strong account management, customer support, administrative skills and a proactive approach to problem-solving?
Do you have experience within import/export, freight forwarding coordination mainly via Sea, but Road or Air would be great too?
Do you enjoy managing multiple priorities while delivering excellent customer service?
If so, this is a fantastic opportunity to join a growing logistics and operations business who have a great culture and working environment!
Acting as a point of contact for customers, suppliers and internal/external teams, you will support the day-to-day management of import and export activities, ensuring processes run efficiently and customers receive a high standard of service.

Key Responsibilities

• Manage daily operational workloads to ensure maximum efficiency
• Using in house and port/freight systems to process import and export shipments accurately and within agreed timescales
• Process customer invoicing and ensure supplier costs are recorded accurately
• Escalate operational issues that may impact service delivery or deadlines
• Maintain compliance with company procedures and operational standards
• Build strong relationships with customers and provide ongoing support
• Liaise with suppliers and internal teams to maintain service quality

Skills & Knowledge Required

• Previous experience in freight forwarding ideally in a Sea freight, logistics, or previous coordination role
• Strong organisational and workload management skills
• Excellent communication and relationship-building abilities
• Ability to identify and resolve issues proactively
• Strong attention to detail and accuracy
• Positive, professional, and team-focused attitude
• Confidence working across multiple stakeholders and departments
• Commitment to delivering excellent customer service

Hours

• Monday to Friday 9am 5.30pm 1hr lunch break

Salary

• £30,000 - £35,000 + Quarterly incentive scheme (After 6 months)

Benefits & Rewards

A comprehensive package of benefits including

• 25 days holiday +BH + a day off for your birthday
• Regular paid company events
• Cycle to work scheme
• Health and wellbeing support
• Colleague Portal for benefits at retailers

Plus, many more!