Operations Coordinator: Field & Client Services

MSS; East Midlands; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

40 hour working week

Training and development

Career progression opportunities

Office-based in Derby

Job summary

MSS, a Derby-based specialist materials testing business, is seeking an organised Operations Co-ordinator to join our Derby team. The role focuses on coordinating field operations, acting as the main contact between customers, site technicians and management, and ensuring timely delivery of services in a fast-paced office environment.

The successful candidate will manage multiple tasks, build customer relationships and take ownership of operational activities in a busy, technically driven

Qualifications

• Experience in operations, scheduling or customer service.
• Strong communication and organisational skills.
• Proactive and customer-focused.

Responsibilities

• Manage customer bookings, enquiries, cancellations and changes to scheduled works
• Maintain the operational diary and coordinate daily work schedules
• Communicate allocated works and job information to site technicians
• Provide day-to-day support to customers and field-based teams
• Arrange hotels and travel requirements for technicians
• Coordinate fleet servicing and vehicle maintenance
• Manage equipment servicing and replacements
• Order PPE and site consumables
• Support onboarding for new employees including equipment and induction
• Manage holiday requests and workforce planning
• Assist with quotations and new customer setup
• Work with admin and operations to ensure documentation is accurate
• Identify opportunities to support business growth via enquiries

Skills

Operations experience

Scheduling

Customer service

Communication

Problem solving

Organisational skills

IT skills

Microsoft Office

Tools

Microsoft Office

Job description

MSS, a Derby-based specialist materials testing business, is seeking an organised Operations Co-ordinator to join our Derby team. The role focuses on coordinating field operations, acting as the main contact between customers, site technicians and management, and ensuring timely delivery of services in a fast-paced office environment.

The successful candidate will manage multiple tasks, build customer relationships and take ownership of operational activities in a busy, technically driven