Operations Coordinator

Team Jobs - Commercial; Poole, Christchurch; Hybrid; GBP 39,950,000 - 42,706,000; Full time

Job summary

Team Jobs - Commercial is seeking a Service Operations Coordinator to support Electric Vehicle Infrastructure (EVI) customers. The role coordinates faults, schedules engineers and updates customers on progress. Initially Poole-based, moving to Bournemouth Airport area from October 2026, with six months office-based training.

After training, a hybrid pattern is offered, with three office days per week. Applicants should have admin/coordination or customer service experience and strong IT skills,

Qualifications

• Prev administration, coordination or customer service experience.
• Excellent communication and organisational skills.
• Strong attention to detail and accuracy.
• Ability to work under pressure in a fast-paced environment.
• Proactive problem-solving approach.
• Able to build relationships with colleagues, engineers and customers.

Responsibilities

• Coordinate and manage EV infrastructure faults and incidents.
• Dispatch and schedule Field Service Engineers.
• Prioritise workloads and respond to urgent faults.
• Keep internal systems updated with fault information.
• Chase engineers for updates and attendance details.
• Provide customers with progress updates and SLA adherence.
• Monitor fault management systems and interfaces.
• Assist with onboarding of new EV customers and processes.
• Attend customer meetings when required.
• Maintain up-to-date contract and customer documentation.

Skills

Administration

Coordination

Customer service

Communication

MS Office

Tools

Outlook

Excel

Word

Job description

Service Operations Coordinator - EV Infrastructure

Location: Poole, Dorset (moving to Bournemouth Airport from October 2026)

Job Type: Full-time, Temporary on going (opportunity to go permanent)

Pay: £13.96

Working Hours: 8.5-hour shifts between 7:00am and 6:00pm, including a 1-hour unpaid lunch break

TeamJobs are recruiting for a Service Operations Coordinator to join a busy and growing team supporting Electric Vehicle Infrastructure (EVI) customers.

This is a varied coordination and administration role, where you will be responsible for managing faults and incidents, coordinating engineer attendance and ensuring customers are kept up to date throughout the process.

The role:

• Coordinating and managing EV infrastructure faults and incidents
• Dispatching and scheduling Field Service Engineers
• Prioritising engineer workloads and responding to urgent faults
• Keeping internal systems updated with the latest fault information
• Chasing engineers for updates and attendance details
• Communicating with customers and providing progress updates
• Working to agreed Service Level Agreements
• Monitoring fault management systems and interfaces
• Supporting the implementation of new EV infrastructure customers and processes
• Attending customer meetings where required
• Maintaining up-to-date contract and customer documentation
• Escalating issues where necessary and taking ownership of incidents through to completionWhat we are looking for:

What we are looking for:

• Previous administration, coordination or customer service experience
• Excellent communication and organisational skills
• Strong attention to detail
• Ability to work well under pressure in a fast-paced environment
• Good IT skills, including Microsoft Outlook, Word and Excel
• A proactive and positive approach to problem-solving
• Ability to build strong relationships with colleagues, engineers and customers
• Confidence working independently and managing tasks through to completionExperience within EV infrastructure or a technical environment would be beneficial, but is not essential.

Location and hybrid working

The role will initially be based in Poole, before relocating to the Bournemouth Airport area from October 2026.

For the first six months, the role will be fully office-based whilst training is completed. Following successful completion of training, there will be the opportunity to work on a hybrid basis, with three shifts per week based in the office.

Please note: Due to the shift times and future location, candidates must be able to reliably travel to the Bournemouth Airport site without relying on public transport.

TJCOM