Operations Coordinator

Metro Rod; Hawarden; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Health & Safety training

28 days including bank holidays

Training and development

Fantastic work culture

Job summary

Metro Rod Deeside is seeking an experienced Administrator to join our busy Deeside office. You will support the scheduling of engineers, liaise with internal and external customers, and provide comprehensive administration to ensure smooth depot operations.

The role offers a stable, office-based environment with opportunities for training and career development, alongside a competitive salary and benefits package.

Qualifications

• Proven experience within administration and customer service - ideally within a construction, engineering or similar blue-collar environment.
• Knowledge of office management systems and procedures.
• Strong IT skills with Microsoft packages.

Responsibilities

• Assist with scheduling engineersand coordinating field operations.
• Provide front-line admin support and liaise with internal and external customers.
• Support the Operations Manager with day-to-day administration and documentation.

Skills

Admin experience

Customer service

Office management

MS Office

Time management

Attention to detail

Communication

Organization

On-call support

Tools

Microsoft Office

Job description

Metro Rod Deeside

8am-5pm Mon-Fri

£26,500 - £30,000 DOE Per Annum Plus Benefits

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

We are looking for an experienced Administrator to join our busy office based in Deeside. The role would suit someone who has worked within a similar busy office environment, where a ‘roll your sleeves up’ approach has been a given. You will have the opportunity to liaise daily with internal and external customers and will be involved in a variety of duties supporting this small but busy office.

What does it entail?

Do you have experience working within a fast-paced blue-collar environment?

Do you have strong administration and customer service skills?

Are you confident and able to manage challenging relationships?

If successful, you will be part of a team responsible for the smooth-running of a busy engineering depot.

Working day to day with our Engineers, you will support the Operations Manager with the scheduling of the engineers work and dealing with the relevant administration involved. You will work closely with your colleagues and external customers (domestic and commercial) to provide a first-class service.

This role requires someone who is confident in providing a full administration support service as well as liaising with people on varying levels including engineers, internal and external stakeholders.

What do we look for?

• Proven experience within administration and customer service - ideally within a construction, engineering or similar blue-collar environment
• Knowledge of office management systems and procedures
• Strong administration and IT skills - using Microsoft packages
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Ability to cover some on-call work (consists of manning the phone between 5pm and 7pm some weekdays and some sporadic weekends)

What will you get?

• Ongoing Health & Safety and new skills training
• 28 days including bank holidays
• Training and development
• Part of a fantastic work culture

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.