Operations Coordinator

Critical Playground LLC; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

Critical Playground LLC in Greater London seeks an Operations Coordinator to join a multidisciplinary, integrated team delivering progressive campaigns. With 2–4 years in operations or comparable roles, you’ll help run finance, HR, office, recruitment and client services to support our mission.

This role offers learning and growth, a collaborative culture, and the chance to influence processes across the organisation from day one.

Qualifications

• 2–4 years of experience in operations or comparable role (e.g., finance, office management or HR)
• Willingness to get stuck in from day one
• Strong cross-functional collaboration and organisational skills

Responsibilities

• Support day-to-day operations across finance, the office, HR, recruitment and client services
• Coordinate logistics for internal team events and HR processes
• Assist with payroll, book-keeping and vendor payments as needed
• Support project leads with contracts, budgets and capacity planning
• Help recruit and onboard new team members and collaborators

Job description

As an Operations Coordinator you’ll join a multidisciplinary, integrated and highly collaborative team, focused on winning progressive campaigns.

We’re a non-profit with an agency operating model. We work with charities, trade unions, and community or political organisations to win change. As a Midweight Operations Coordinator you’ll join a multidisciplinary, integrated and highly collaborative team focused on delivering our mission: to create movements that are progressive, hopeful and powerful, to inspire people to act on the most pressing issues of our time.

Strong operations are the key to bringing out the best of our team and our work. With a unique insight into how everything fits together, you’ll support our organisation to run efficiently and grow sustainably.

In this role, you’ll collaborate closely with the other members of the operations team on the day-to-day delivery of processes across finance, the office, HR, recruitment and client services.

This is a varied position with plenty of scope for learning and growth. We’re looking for someone with 2-4 years of experience in operations or a comparable role (such as finance, office management or HR). Most important is a willingness to get stuck in from day one.

An Operations Coordinator you will work across these areas:

Finance, bookkeeping and payroll

Provide data to support decision making across the organisation - compile and present a range of regular reports, including cashflow, internal budgets and team capacity

Maintain accurate records of what we’re spending on live projects and internal costs - support our accountants with book-keeping

Make sure our team, collaborators and suppliers get paid on time - set up payruns and payroll

Facilities and technology

Support the day-to-day operations of the Small Axe office including facilities management, security, tools, technology, health and safety alongside HR and finance

Manage supplies for the Small Axe office including snacks, beverages, cleaning, office, hygiene products

Organise repairs, maintenance and support with ongoing office improvements

Make sure the team have all the tools and tech they need for effective work day-to-day, managing our subscriptions and creative equipment library

Act as the primary point of contact for tech and digital tool support for the wider team

HR and team culture

Coordinate logistics for internal team events, socials, lunch and learns as well as client or public facing events

Support the implementation of HR processes and policies that bring out the best of the team, and help rollout our staff offer

Uphold the organisation’s data protection, cyber security and safeguarding policies

Recruitment, onboarding and offboarding

Support senior team with recruitment and onboarding processes that bring in more excellent people to join and stay with us

Work with the team to help grow our network of collaborators - finding, contracting and onboarding filmmakers, copywriters, producers, creatives, web developers that support our campaign delivery

Client services

Support project leads to get campaign projects going and keep them on track - drafting contracts, monitoring retainers and expense budgets and capacity planning

Work with project leads on project evaluation and closing reports

Special projects

Hold small projects or discrete parts of a larger project across all areas of Operations

Perform other duties as required