Operations Coordinator

DMC Healthcare; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

20 days annual leave

NHS Discount Scheme

Career progression opportunities

Collaborative team culture

Job summary

DMC Healthcare is seeking an Operations Coordinator for our Radiology Reporting department at Head Office, London. This role coordinates study allocation to radiologists, maintains client activity logs, and serves as the main contact for information flow within the radiology team.

You will liaise with clients, radiologists, and other health professionals to ensure smooth workflows, adherence to SLAs, and timely reporting. A serious focus on accuracy, organization, and service quality is required.

Qualifications

• Proven problem-solving skills in high-pressure settings.
• Ability to make informed decisions to address issues promptly.
• Customer-centric approach with focus on client and clinician service.

Responsibilities

• Allocate studies in line with SLA and radiologists’ availability.
• Maintain accurate client activity logs.
• Deal with administrative queries and liaise with clinicians.
• Respond to client and radiologist queries and requests.
• Ensure reports meet turnaround times.
• Collaborate within operations for smooth workflow.
• Assist radiologists via PACS and email with tasks.
• Support clients and radiologists with PACS training and issues.
• Take on ad-hoc tasks and operational projects.

Skills

Problem solving

Decision making

Customer-centric

Verbal & written communication

Highly organized

Multitasking

Client interaction

Attention to detail

Turnaround time

Education

Bachelor’s degree preferred

Tools

PACS

Job description

Operations Coordinator

Department: Radiology Reporting

Employment Type: Full Time

Location: Head Office - London, SE15

Compensation: £26,371.50 / year

Description

As an Operations Coordinator, you will be responsible for undertaking a wide range of administrative duties which includes allocation of studies to radiologists; ensuring all information is managed correctly; logging of activities; liaising with clients and following up accordingly.

You will act as the main point of contact and be responsible for the dissemination of information, messages and enquiries for the radiologist team, working with multidisciplinary team members, other health professionals, and staff.

Key Responsibilities

• Allocate studies in line with clients’ service level agreement (SLA) and radiologists’ skill mix and availability
• Maintain accurate client activity logs
• Deal with administrative queries and requests from clients and act as a liaison with the clinicians, as necessary
• Respond to all client and radiologist queries and requests
• Ensure reports are in line with turnaround time requirements
• Collaborate within operations team to ensure smooth transition and coverage of all work
• Action tasks set by radiologists via our systems and email
• Support clients and radiologists with Picture Archiving and Communication Systems (PACS) training and issues
• Taking on ad-hoc tasks and operational projects, as requested

Qualifications and Experience

• Quick and effective problem-solving skills, especially in high-pressure situations
• Ability to make informed decisions to address issues promptly and efficiently
• A customer-centric approach with a focus on providing exceptional service to clients and clinicians

• Excellent verbal and written communication skills
• Strong ability to interact with clients, radiologists, and other professionals to facilitate smooth workflows and promptly address any issues
• Highly organized with the ability to prioritise tasks efficiently
• Capability to manage multiple clients and maintain accuracy and attention to detail
• Strong commitment to maintaining high-quality standards and meeting turnaround time

• Experience in healthcare or radiology department management, preferably with exposure to teleradiology operations
• Demonstrated understanding of radiology imaging modalities, protocols, and procedures (education will also be provided) Knowledge and Technical Ability
• Proficiency in understanding teleradiology software (i.e., PACS)

• Bachelor’s degree preferred
• Service and operational background

Job Benefits

• 20 days of annual leave, in addition to bank holidays (increasing with length of service)
• Access to NHS Discount Scheme
• Career progression opportunities within a growing organisation
• A collaborative and inclusive team culture across clinical and technical functions