Team Leader - Radiology

The Methodist Church in Britain; Tooting; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

St George's University Hospitals NHS Foundation Trust is seeking a fixed-term Team Leader for 12 months to oversee radiology administrative staff, manage referrals and bookings, and ensure patient queries and complaints are handled professionally. The role supports multiple imaging modalities and delivery against diagnostic targets.

The post emphasizes strong leadership, staff development, and service improvement within a busy NHS radiology environment, with a focus on patient experience and

Qualifications

• GCSE English and Maths or equivalent.
• Evidence of supervisory or leadership training, or equivalent experience.

Responsibilities

• Provide day-to-day leadership and line management to radiology administrative staff.
• Supervise staff, manage performance and support their development.
• Oversee referral and booking processes
• Support service delivery against key targets
• Manage patient queries and complaints
• Contribute to service improvement and operational efficiency
• Provide administrative support across multiple imaging modalities
• Work with clinical and operational teams to keep patient pathways efficient
• Maintain a high-quality, patient-focused service

Skills

People management

Customer care

Workforce wellbeing

Communication

Team leadership

Prioritisation

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

This fixed-term Team Leader post, for 12 months, sits within the Radiology administrative service at St George's University Hospitals NHS Foundation Trust across its sites. The postholder leads and line manages administrative staff, overseeing referral and booking processes and handling patient queries and complaints. The role covers several imaging modalities and supports delivery against diagnostic access targets such as RTT and cancer. Essential requirements centre on supervising staff and handling complaints; prior radiology experience is desirable.

What the job involves

• Provide day-to-day leadership and line management to radiology administrative staff
• Supervise staff, manage performance and support their development
• Oversee referral and booking processes
• Support service delivery against key targets
• Manage patient queries and complaints
• Contribute to service improvement and operational efficiency
• Provide administrative support across multiple imaging modalities
• Work with clinical and operational teams to keep patient pathways efficient
• Maintain a high-quality, patient-focused service

Qualifications

• GCSE English and Maths or equivalent
• Evidence of supervisory or leadership training, or equivalent experience

Experience

• Supervising or line managing staff
• Working in an administrative or patient-facing service environment
• Managing workload priorities in a busy operational setting
• Dealing with staff attendance, performance or wellbeing matters
• Handling patient queries or complaints professionally

Skills & knowledge

• Understanding of people management principles
• Understanding of customer care and patient experience standards
• Understanding of workforce wellbeing and engagement principles
• Strong communication and interpersonal skills, including handling difficult conversations professionally
• Ability to lead and motivate a team
• Ability to prioritise workload and manage competing demands

Other

• Problem-solving and decision-making skills
• Ability to use Microsoft Office systems
• Commitment to ongoing professional development

Nice to have

• Level 3 team leader or management qualification, or equivalent
• NHS leadership development training
• Experience within Radiology or imaging services
• Experience within an NHS acute hospital setting
• Experience of referral and appointment booking pathways
• Experience supporting RTT, cancer or diagnostic access targets
• Knowledge of radiology systems (Soliton, PACS, EPR or similar) and NHS diagnostic performance targets
• Experience using scheduling or booking systems and analysing data for service improvement

What’s offered

• Support for flexible working arrangements, discussed during recruitment