Operations Coordinator

Noatum Logistics; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

Noatum Logistics in Birmingham is seeking an ambitious Operations Coordinator for a 12-month maternity cover. You will manage ocean import shipments, arrange collections from suppliers and monitor progress to port or customer door, and ensure timely communication with clients.

The role requires strong written and verbal communication, problem solving, and a team-focused, customer-service mindset, with training provided on our in-house systems.

Qualifications

• Experience with ocean import processes.
• Strong communication and interpersonal skills.
• Customer service oriented with ability to follow service standards.

Responsibilities

• Coordinate ocean import shipments from supplier to arrival.
• Arrange collections and monitor shipments to port or customer door.
• Respond to customer requests promptly per service standards.
• Provide training on in-house system and internal/external communications.
• Understand and apply Minimum Service Standards.

Skills

Ocean import knowledge

Customer service

Communication

Problem solving

Team player

Interpersonal skills

Job description

This is a fantastic opportunity for an ambitious, hard-working Operations Coordinator

Duties include but not limited to:

• Strong Ocean import knowledge.
• Arrange collections from suppliers and monitor to arrival port/customer door (depending on terms).
• Complete all functions of the shipment process as instructed by customers and management.
• Reply to all customer requests immediately and in accordance with our Minimum Service Standards and the Noatum Way.
• Provide world-class customer service and follow our service standards and communications guidelines to maximize customer satisfaction. You’ll be given full training on in-house computer system including internal communication and external.
• Understand Minimum Service Standards.

Skills and experience required:

• Articulate and confident
• Professional approach to problem solving
• Helping and enthusiastic nature
• Good interpersonal skills
• Team Player
• Approachable
• Strong communicator (written and verbal)

This role is for 12 months as maternity cover