Community Care Manager

Hollybank Trustees Ltd; Magherafelt; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

KPI Bonus up to £2000 per year

Employee Recognition awards

Career Development: leadership and培训

Job summary

Connected Health in Magherafelt is seeking a Community Care Manager to oversee care service coordination, lead a field team, and drive service excellence in the Northern Ireland region.

You will manage on-call coverage, rostering, inductions, client reviews, and liaison with Health Trusts, ensuring high-quality care and staff development. A 32k-35k salary reflects experience and locale.

Qualifications

• 3+ years’ experience in domiciliary care.
• Full, valid UK driving licence and vehicle insurance for business use.
• Experience leading a team.
• Experience creating rostas/rotas.
• Ability to use initiative to improve service for users.
• Creative thinking to solve problems.
• Flexibility to cover community sickness.
• Positive, engaging attitude.
• Ability to build strong working relationships.
• Punctual and reliable.
• Commitment to health and social care career path.
• Strong planning and organisational skills.

Responsibilities

• Maintain relationships with the coordinator to support development and growth in the area.
• Work toward business growth targets and KPIs.
• Be accountable for on-call telephone services Monday to Sunday in the area.
• Direct line management of area Care Team including workload planning, leave, sickness, appraisals and disciplinaries.
• Follow internal processes and liaise with Finance and HR.
• Ensure regular team and individual communications.
• Manage 12-week induction for new starters and conduct supervision and appraisals.
• Attend client reviews as required and liaise with Care Managers and Health Trusts.
• Oversee onboarding of new clients and provide emergency care cover when needed.
• Report safeguarding or client issues to Line Manager; coordinate with Quality and Compliance teams.
• Ensure quality of service and maintain client care folders monthly; keep records up to date.
• Support personal development of staff within the Care Team and manage staff issues confidentially.

Skills

Team leadership

Rota planning

Domiciliary care

Communication

Problem solving

Flexibility

Community presence

Education

NVQ Level 3

Job description

Location: On site / Magherafelt BT45, UK
job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare | Management / Senior Appointments
Annual Salary range:from £ 32,000.00 to £ 35,000.00

Do you have a passion for domiciliary care and leadership? We're seeking an exceptional individual to join us as an Community Care Manager in Magherafelt. As our Community Care Manager, you'll oversee the coordination and management of care services, fostering a culture of excellence and compassion. Your leadership will empower our team to thrive, driving continuous improvement and innovation in our care practices. If you're ready to make a significant impact and lead by example in the provision of outstanding care, we want to hear from you!

Why choose us?

Bonus:Up to £2000 a year KPI Bonus

Employee Recognition: Awards for Employee of the Month, Quarter, and Year

Career Development: Accredited homecare training and leadership opportunities

Extra Benefits: Pool Car, Free Access NI, Free uniform, Paid shadowing and training, Cycle to Work scheme, Bluelight Card, wellbeing package, and local business discounts

• 3+ years’ experience in domiciliary care
• Full, valid UK driving licence and appropriate insurance for your vehicle business purposes
• Experience Leading a team
• Previous experience creating rota’s
• Using your initiative to make the lives of our service users better
• Think creatively to solve problems and overcome obstacles
• Be flexible and able to work in the community to cover sickness if needed
• Positive & Engaging
• Ability to build great working relationships
• Punctual & Reliable
• Committed to the health and social care career path
• Great at planning and organising their own workload

Key responsibilities and duties:

• Maintain a solid relationship with the coordinator working together on development and growth in the assigned area.
• Will be able to work towards business growth targets and KPI’s.
• Accountable for the provision of on-call telephone services in your area Monday to Sunday ensuring effective management.
• Will be responsible for direct line management of area specific Care Team, including but not limited to management of weekly workload, annual leave, staff sickness, staff supervisions and spot checks, team meetings, staff appraisals and disciplinaries.
• Following internal company process and procedure, liaising with the Finance and HR Team.
• Ensuring regular communication on a team and individual basis.
• To manage the 12-week induction of new starters for designated area as well as supervision and appraisals.
• Manage and attend Client reviews as required.
• Deal directly with Care Managers and Health Trusts as required.
• Manage the onboarding of new clients
• To provide emergency care assistant cover as required.
• Efficiently and effectively report safeguarding / client issues to direct Line Manager when required.
• Communicate and participate effectively with the Quality and Compliance team re: NISCC and Incident Management
• Ensure quality of service provision and liaise with the Quality Monitoring Officer as required.
• Accountable for the quality and maintenance of Client care folders on a monthly basis. Ensuring that all details are up-to-date and of a high standard and ensuring daily records are collected and filed monthly
• Assist with the personal development of the staff within the Care Team and ensure staff issues are dealt with satisfactorily as they arise in an efficient and confidential manner.

To undertake any other reasonable duties as required*

About us

At Connected Health, we don't just offer a job - we offer careers that are at the forefront of transforming the way homecare is delivered across Northern Ireland and Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.

Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full.Connected Health welcome applications for all job roles from members of all communities.

How many years experience relevant experience do you have?

Do you have a full driving licence & access to a car?

Do you hold a minimum of NVQ Level 3 qualification?

Do you currently live in Northern Ireland?

Have you been referred to this job by a current Connected Health employee? No Yes