Community Care Manager

Hollybank Trustees Ltd; Holywood; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Bonus: Up to £2000 KPI bonus

Employee of the Month/Quarter/Year

Career growth: Training & development

Free Access NI

Free uniform

Cycle to Work scheme

Bluelight Card

Wellbeing package

Local business discounts

Job summary

Connected Health is seeking a Community Care Manager to lead domiciliary care operations across Bangor & Holywood. You will support service users and care teams, drive growth, and ensure high-quality community care with on-call coverage seven days a week.

The role requires 3+ years in domiciliary care, a valid UK driving licence, and proven team leadership. The organization offers development opportunities and a supportive workplace in Northern Ireland.

Qualifications

• 3+ years’ experience in domiciliary care.
• Full, valid UK driving licence and appropriate insurance for your vehicle business purposes.
• Experience Leading a team.
• Previous experience creating rota’s.
• Using your initiative to make the lives of our service users better.
• Think creatively to solve problems and overcome obstacles.
• Be flexible and able to work in the community to cover sickness if needed.
• Positive & Engaging.
• Ability to build great working relationships.
• Punctual & Reliable.
• Committed to the health and social care career path.
• Great at planning and organising their own workload.

Responsibilities

• Maintain a solid relationship with the coordinator working together on development and growth in the assigned area.
• Will be able to work towards business growth targets and KPI’s.
• Accountable for the provision of on-call telephone services in your area Monday to Sunday ensuring effective management.
• Will be responsible for direct line management of area specific Care Team, including but not limited to management of weekly workload, annual leave, staff sickness, staff supervisions and spot checks, team meetings, staff appraisals and disciplinaries.
• Following internal company process and procedure, liaising with the Finance and HR Team.
• Ensuring regular communication on a team and individual basis.
• To manage the 12-week induction of new starters for designated area as well as supervision and appraisals.
• Manage and attend Client reviews as required.
• Deal directly with Care Managers and Health Trusts as required.
• Manage the onboarding of new clients
• To provide emergency care assistant cover as required.
• Efficiently and effectively report safeguarding / client issues to direct Line Manager when required.
• Communicate and participate effectively with the Quality and Compliance team re: NISCC and Incident Management
• Ensure quality of service provision and liaise with the Quality Monitoring Officer as required.
• Accountable for the quality and maintenance of Client care folders on a monthly basis. Ensuring that all details are up-to-date and of a high standard and ensuring daily records are collected and filed monthly
• Assist with the personal development of the staff within the Care Team and ensure staff issues are dealt with satisfactorily as they arise in an efficient and confidential manner.

Skills

Team leadership

Domiciliary care

Driving licence

Rota planning

Problem solving

Community care

Organised

Job description

Location: On site / Holywood, UK
job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare | Management / Senior Appointments
Annual Salary range:from £ 32,000.00 to £ 35,000.00

Join our team as a Community Care Manager across Bangor & Holywood.Are you passionate about domiciliary care and ready to take the next step in your leadership journey?As Community Care Manager, you’ll play a key role in shaping exceptional care within the community, supporting both our service users and the incredible care teams who deliver life-changing support every day. You’ll lead with compassion, empower your team to succeed, and help us continuously improve the way we care.

Why Choose Connected Health

• Bonus:Up to £2000 a year KPI Bonus
• Recognition & Rewards: Employee of the Month, Quarter, and Year awards
• Career Growth: Ongoing training and professional development opportunities
• Extra Benefits: Free Access NI, Free uniform, Cycle to Work scheme, Bluelight Card, wellbeing package, and local business discounts

Key responsibilities and duties:

• Maintain a solid relationship with the coordinator working together on development and growth in the assigned area.
• Will be able to work towards business growth targets and KPI’s.
• Accountable for the provision of on-call telephone services in your area Monday to Sunday ensuring effective management.
• Will be responsible for direct line management of area specific Care Team, including but not limited to management of weekly workload, annual leave, staff sickness, staff supervisions and spot checks, team meetings, staff appraisals and disciplinaries.
• Following internal company process and procedure, liaising with the Finance and HR Team.
• Ensuring regular communication on a team and individual basis.
• To manage the 12-week induction of new starters for designated area as well as supervision and appraisals.
• Manage and attend Client reviews as required.
• Deal directly with Care Managers and Health Trusts as required.
• Manage the onboarding of new clients
• To provide emergency care assistant cover as required.
• Efficiently and effectively report safeguarding / client issues to direct Line Manager when required.
• Communicate and participate effectively with the Quality and Compliance team re: NISCC and Incident Management
• Ensure quality of service provision and liaise with the Quality Monitoring Officer as required.
• Accountable for the quality and maintenance of Client care folders on a monthly basis. Ensuring that all details are up-to-date and of a high standard and ensuring daily records are collected and filed monthly
• Assist with the personal development of the staff within the Care Team and ensure staff issues are dealt with satisfactorily as they arise in an efficient and confidential manner.

To undertake any other reasonable duties as required*

Who We Are Looking For

• 3+ years’ experience in domiciliary care
• Full, valid UK driving licence and appropriate insurance for your vehicle business purposes
• Experience Leading a team
• Previous experience creating rota’s
• Using your initiative to make the lives of our service users better
• Think creatively to solve problems and overcome obstacles
• Be flexible and able to work in the community to cover sickness if needed
• Positive & Engaging
• Ability to build great working relationships
• Punctual & Reliable
• Committed to the health and social care career path
• Great at planning and organising their own workload

About us

At Connected Health, we don't just offer a job – we offer careers that are at the forefront of transforming the way homecare is delivered across Northern Ireland and Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.

Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full.Connected Health welcome applications for all job roles from members of all communities.