Operations Coordinator

Connected Health Group Limited; Belfast City District; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Sign-on bonus

Recognition awards

Referral bonus

Career growth

Access NI free

Uniform provided

Cycle to Work

Bluelight Card

Wellbeing package

Local discounts

Job summary

Connected Health is seeking an Operations Coordinator in Belfast, Northern Ireland, to support Community Care Managers and Service Managers in delivering high-quality homecare services.

The role involves collaboration with Local Authorities, healthcare professionals, and service users, with responsibilities spanning rostering, reporting, and regulatory compliance.

Qualifications

• 1 year of administrative experience is required.
• Experience in the care industry is desirable.
• Computer literacy including MS Office is essential.
• English and Maths GCSE (C or above) are required.

Responsibilities

• Sourcing and implementing new packages with capacity knowledge for clients and staff.
• Liaising with Local Authorities, Care Managers and other stakeholders.
• Create and maintain staff rotas to ensure continuity of care.
• Prepare invoices, payroll and management reports.
• Onboard new clients in the IT system and prepare client folders.
• Maintain client activity records on the IT system.
• Comply with Care Standards Act 2008 and related regulations.
• Uphold the company's Confidentiality Policy and professionalism.
• Report safeguarding issues to the Coordination Manager.
• Contribute to continuous service improvement and company projects.

Skills

Administrative experience

MS Office

Telephone skills

Teamwork

Organisational skills

Fast learner

Self-starter

Entrepreneurial spirit

English GCSE

Maths GCSE

Education

English GCSE (C or above)

Maths GCSE (C or above)

Tools

MS Office

Job description

About The Role The Operations Coordinator supports the Community Care Managers and Service Managers in overseeing service quality, achieving company objectives, and maintaining compliance with the Quality Assurance Policy. This role involves collaboration with various stakeholders, including Community Care Managers, Local Authorities, Service Users, next of kin, healthcare professionals, and training to enhance service delivery and development.

Why Choose Connected Health

• Sign On Bonus: Receive a £200 bonus
• Recognition & Rewards: Employee of the Month, Quarter, and Year awards
• Refer a Friend: Earn £200 for successful referrals
• Career Growth: Ongoing training and professional development opportunities
• Extra Benefits: Free Access NI, Free uniform, Cycle to Work scheme, Bluelight Card, wellbeing package, and local business discounts

Roles and Responsibilities

• Responsible for sourcing and implementing new packages, with a knowledge of all capacity for both clients and staff in the area
• Working closely with all brokerages and Care Managers within the Local Authorities to establish a good working relationship
• Creation and maintenance of accurate staff rotas, ensure continuity of care
• Compiling reports for invoicing, payroll and management
• Set up new clients on IT system, uploading package details before the first call takes place, prepare folders for client homes. All new packages must be on the system by the end of business day
• Maintain all client activity on IT system
• To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services
• To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users
• To represent the Company in a professional manner at all times, on the telephone, face to face or in written communication
• To ensure that telephones are answered promptly and people are spoken to in a polite and respectful manner
• To maintain confidentiality at all times and carry out the Company's Confidentiality Policy
• To report to the Coordination Manager any issues regarding the safeguarding of clients
• To ensure the continuous improvement of service delivery
• To participate in companywide projects
• To carry out any other tasks required by the company
• Key holder duties involved

Who we are looking for

• 1 year recent administrative experience.
• Experience working within the Care Industry
• Computer literate. Including MS Office
• Must have English and Maths GCSE, Grade C or above
• Fast Learner | Self starter | Entrepreneurial spirit
• Written and verbal - strong telephone skills
• Teamwork and relationship management
• Excellent organisational and planning skills

Desirable criteria

• Previous experience of rostering a team
• Understanding of legislation concerned with care provision.

About Us

At Connected Health, we don't just offer a job, we offer careers that are at the forefront of transforming the way homecare is delivered across Northern Ireland and Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.

Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.

https://connected-health.co.uk/wp-content/uploads/2024/05/Recruitment-of-Ex-offenders-policy.pdf