Community Care Manager

Connected Health Group Limited; Tobermore; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Sign On Bonus: £500 after 3 months

KPI Bonus: Up to £2000 per year

Employee Recognition: Awards for EOM/Q

Referral Scheme: £200 referrals

Career Development: Accredited homecar

Pool Car

Free Access NI

Free uniform

Paid shadowing and training

Cycle to Work scheme

Bluelight Card

Wellbeing package

Local business discounts

Job summary

Connected Health is seeking a Community Care Manager in Magherafelt to lead and coordinate homecare services across the area. You will manage a care team, ensure on-going quality and compliance, and drive continuous improvement in care delivery.

You will lead scheduling, staff development, client reviews and partnership with Health Trusts, while maintaining strong relationships with service users and families.

Qualifications

• 3+ years' experience in domiciliary care.
• Full, valid UK driving licence and appropriate vehicle insurance.
• Experience leading a team and creating rotas.
• Ability to use initiative to improve service for clients.
• Creative problem solving and adaptability.
• Flexible to cover sickness and travel within the community.
• Positive, engaging and proactive communication.
• Ability to build strong working relationships with staff and clients.
• Punctual and reliable with good planning and organisation.

Responsibilities

• Maintain a strong relationship with the coordinator to drive development and growth in the area.
• Work toward business growth targets and KPIs.
• Be on-call for telephone support in the area, Mon–Sun, ensuring effective management.
• Direct line management of the area Care Team incl. workload, leave, sickness, supervisions and spot checks.
• Follow internal processes, liaise with Finance and HR teams.
• Ensure regular team and individual communications.
• Oversee the 12-week induction of new starters and conduct supervision and appraisals.
• Manage client reviews and engage with Care Managers and Health Trusts as required.
• Onboard new clients and provide emergency cover when needed.
• Report safeguarding/client issues to Line Manager; participate with Quality & Compliance teams.
• Maintain high-quality client care folders and up-to-date daily records.
• Support staff development and address issues confidentially.

Skills

Team leadership

Rota planning

Communication

Relationship building

Flexible mindset

Job description

Do you have a passion for domiciliary care and leadership? We're seeking an exceptional individual to join us as an Community Care Manager in Magherafelt. As our Community Care Manager, you'll oversee the coordination and management of care services, fostering a culture of excellence and compassion. Your leadership will empower our team to thrive, driving continuous improvement and innovation in our care practices. If you're ready to make a significant impact and lead by example in the provision of outstanding care, we want to hear from you!

Why choose us?

• Sign On Bonus: Receive a £500 bonus (after 3 months)
• Bonus: Up to £2000 a year KPI Bonus
• Employee Recognition: Awards for Employee of the Month, Quarter, and Year
• Referral Scheme: £200 for successful referrals
• Career Development: Accredited homecare training and leadership opportunities
• Extra Benefits: Pool Car, Free Access NI, Free uniform, Paid shadowing and training, Cycle to Work scheme, Bluelight Card, wellbeing package, and local business discounts

Essential criteria & experience:

• 3+ years' experience in domiciliary care
• Full, valid UK driving licence and appropriate insurance for your vehicle business purposes
• Experience Leading a team
• Previous experience creating rota's
• Using your initiative to make the lives of our service users better
• Think creatively to solve problems and overcome obstacles
• Be flexible and able to work in the community to cover sickness if needed
• Positive & Engaging
• Ability to build great working relationships
• Punctual & Reliable
• Committed to the health and social care career path
• Excellent at communicating
• Great at planning and organising their own workload

Key responsibilities and duties:

• Maintain a solid relationship with the coordinator working together on development and growth in the assigned area.
• Will be able to work towards business growth targets and KPI's.
• Accountable for the provision of on-call telephone services in your area Monday to Sunday ensuring effective management.
• Will be responsible for direct line management of area specific Care Team, including but not limited to management of weekly workload, annual leave, staff sickness, staff supervisions and spot checks, team meetings, staff appraisals and disciplinaries.
• Following internal company process and procedure, liaising with the Finance and HR Team.
• Ensuring regular communication on a team and individual basis.
• To manage the 12-week induction of new starters for designated area as well as supervision and appraisals.
• Manage and attend Client reviews as required.
• Deal directly with Care Managers and Health Trusts as required.
• Manage the onboarding of new clients
• To provide emergency care assistant cover as required.
• Efficiently and effectively report safeguarding / client issues to direct Line Manager when required.
• Communicate and participate effectively with the Quality and Compliance team re: NISCC and Incident Management
• Ensure quality of service provision and liaise with the Quality Monitoring Officer as required.
• Accountable for the quality and maintenance of Client care folders on a monthly basis. Ensuring that all details are up-to-date and of a high standard and ensuring daily records are collected and filed monthly
• Assist with the personal development of the staff within the Care Team and ensure staff issues are dealt with satisfactorily as they arise in an efficient and confidential manner.

To undertake any other reasonable duties as required*

About Us

At Connected Health, we don't just offer a job - we offer careers that are at the forefront of transforming the way homecare is delivered across Northern Ireland and Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.

Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.

https://connected-health.co.uk/wp-content/uploads/2024/05/Recruitment-of-Ex-offenders-policy.pdf

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