Operations Controller 40

EVRi International; Swansea; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Annual leave 28 days

Flexible/perks: vouchers & healthcare

Job summary

Evri Group Swansea is seeking an organised administrator to support driver pre-brief/de-brief, manage documentation, and maintain filing systems. You will liaise with drivers and customers by phone and through company IT systems, ensuring accurate records and timely updates.

The role offers permanent employment, 40 hours per week, and a competitive hourly rate. Applicants should have strong administrative skills and a proactive, can-do attitude.

Qualifications

• Administration experience / skills.
• Industry knowledge.
• Flexible approach and teamwork.

Responsibilities

• Assist in Pre-Brief/De-Brief and complete Driver documentation.
• Maintain company documentation and communicate with Drivers and Customers via phone and IT systems.
• Carry out admin tasks and maintain filing systems including vetting and ID processes.
• Respond to customer queries via Company IT systems and support on-site operations.

Skills

Administration

Industry knowledge

Team player

Job description

Swansea Site, Unit 4 & 5 Jubilee Court, Swansea West Business Park, Swansea, Swansea (City of), United Kingdom

Job Description

Posted Thursday 16 July 2026 at 00:00 | Expires Thursday 30 July 2026 at 23:59

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8 to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Contract Type: Permanent – 40 hours

Pay: £12.71 per hour

What You’ll Do

You will assist in the Pre-Brief/De-Brief and complete Driver documentation. You will also complete and maintain the company documentation. As well as communicating with Drivers and Customers via telephone and appropriate company IT Systems.

Key Role Responsibilities

• Driver pre-brief or evening de-brief asrequired
• Control company asset management, notably container portal updates, daily container counts, key and scanner controls
• Check SP payments and issue associated daily/monthly reporting
• Complete all admin tasks and maintaina suitable filing system including SP/employee vetting, driver set up processes, ID badge ordering
• Deal with customer queries via Company IT systems
• Any reasonable request from a Manager/Supervisor
• All Health and Safety policies and procedures are complied with (as stated in the employee handbook/displayed at the location) in line with Site Risk Assessments
• Comply with Company guidelines in relation to timekeeping, attendance, work performance, appearance and display appropriate behaviour while on site

What We Can Offer You

• Annual Leave: At least 28 days of annual leave (including Bank Holidays).
• Inclusive Benefits: Access to flexible perks including shopping vouchers, insurance, and healthcare.

What We’re Looking For

• A flexible approach to work and the ability to work effectively as part of a team, providing support in resolving problems and having a can‑do, right first time and passionate approach.
• Administration experience / skills
• Industry knowledge

Evri Group for everyone

We’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.

Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.