Operations Controller

West Coast Motors (Glasgow); Glasgow; On-site; GBP 28,000 - 34,000; Full time

Job summary

West Coast Motors Glasgow is seeking an proactive Operations Controller for our Glasgow depot. You will support daily allocation and dispatch of buses and drivers, ensuring safe and reliable services for passengers and staff.

Reporting to the Duty Manager, you will monitor live services, handle disruptions, and maintain accurate records while coordinating with drivers and engineering teams across the depot.

Qualifications

• Previous experience in a similar role or a willingness to progress into an operational/supervisory position.
• A valid PCV licence is essential.
• Good organisational skills with ability to prioritise in a busy operation.
• Confident communication with a wide range of colleagues.
• Calm, proactive approach to problem-solving and decision-making.
• Strong attention to detail and accurate record keeping.
• Commitment to safety, compliance and high operational standards.

Responsibilities

• Allocate buses and drivers to scheduled services and support daily depot operations.
• Monitor live services and respond quickly to disruptions and driver absences.
• Ensure spare vehicles are available and ready for service.
• Maintain accurate operational records: vehicle movements, attendance, fuel usage, and daily diary updates.
• Support compliance by carrying out gate checks and monitoring standards.
• Assist with investigating incidents and complaints, including CCTV review and reporting.
• Liaise with drivers, engineering teams and depot colleagues for clear communication.
• Update internal systems such as GreenRoad, Passenger App, Tachomaster, Blink and other platforms.
• Help ensure depot equipment and stock are ready for use.
• Carry out additional operational and administrative duties for the wider depot team.

Skills

Organisational skills

Communication skills

Problem-solving

Attention to detail

Safety compliance

Tools

GreenRoad

Passenger App

Tachomaster

Blink

Job description

Due to continued expansion, we are looking for a proactive and organised Operations Controller to join our Glasgow depot team at Charles Street. This is an excellent opportunity for someone with experience in a similar role, or for an experience PCV driver who is ready to take the next step into an operational support or supervisory position.

In this role, you will play an important part in the smooth day-to-day running of depot, helping to ensure our services operate safely, efficiently, and reliably for our passengers and colleagues.

About the role

Reporting to the Duty Manager, the Operations Controller is responsible for supporting the daily allocation and dispatch of buses and drivers from the depot. The role is central to maintaining service delivery, responding to operational issues, supporting compliance standards and ensuring clear communication across the depot.

This is a varied and responsible role where no two days are the same. You will work closely with drivers, engineering colleagues and depot management to help keep services running smoothly and to a high standard.

Key responsibilities

• Allocate buses and drivers to scheduled services and support the smooth daily operation of the depot.
• Monitor live services and respond quickly to disruptions, delays, incidents and driver absences.
• Ensure spare vehicles are available and operationally ready for service.
• Maintain accurate operational records, including vehicle movements, attendance, fuel usage, lost mileage, and daily diary updates.
• Support compliance by carrying out gate checks, monitoring standards and ensuring adherence to company procedures and regulatory requirements.
• Assist with the investigation of incidents and complaints, including downloading CCTV footage and submitting accident reports with supporting information.
• Liaise with drivers, engineering teams and depot colleagues to ensure communication clear, timely and effective.
• Update internal systems such as GreenRoad, Passenger App, Tachomaster, Blink, and other operational platforms.
• Help ensure depot equipment, ticket machines, and essential stock are ready for use.
• Carry out additional operational and administrative duties in support of the wider depot team.

What we’re looking for

• Previous experience in a similar role, or a strong interest in progressing into a operational or supervisory role.
• A valid PCV licence is essential.
• Good organisational skills and the ability to manage competing priorities in a busy operationla environment.
• Confident communication skills and the ability to work effectively with a wide range of colleagues.
• A calm, proactive approach to problem-solving and decision-making.
• Good attention to detail and the ability to maintain accurate records.
• A strong commitment to safety, compliance, and high operational standards.

Safety is at the heart of what we do. As a safety-critical business, all roles play a part in keeping our people and passengers safe, and offers of employment are subject to a pre-employment drug and alcohol test.

West Coast Motors is an equal opportunities employer and welcomes applications from all suitably qualified individuals.