Operations Controller

Vigilant Security; Dumfries; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Overtime optional

4 on 4 off night shift

Smart uniform provided

Career progression

Full training of company systems

Customer service training

Job summary

Vigilant Security in the United Kingdom is seeking a proactive supervisor to lead daily operations and staff scheduling on a 4 on 4 off night shift.

You will oversee frontline teams, monitor patrol performance, and ensure Health & Safety compliance while delivering excellent customer service and coordinating with internal teams to resolve issues promptly.

The role includes full training on company systems, access to progression opportunities, and a smart uniform provided.

Qualifications

• Full clean UK driving licence is essential.
• SIA licence desirable; training can be provided.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Flexible and reliable; strong communication and teamwork.

Responsibilities

• Oversee daily operations and staff scheduling.
• Supervise frontline teams and monitor patrol performance.
• Manage time and attendance systems.
• Respond to incidents and contribute to planning.
• Ensure Health & Safety compliance.
• Address customer and client queries professionally.
• Maintain accurate data across internal systems.

Skills

Driving licence

SIA licence desirable

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Description

This opportunity is a result of continued growth and success of our business, which is fast becoming one of the leading brands within our sector.

This is an exciting opportunity for an individual with a flair for leadership and a commitment to processes and customer service.

What We Offer:

• Baseline Salary of 32k P/A (with optional overtime)
• 4 on 4 off Shift Pattern (night shifts)
• 42 hours per week, with regular overtime opportunities.
• Full training of company systems and processes
• Smart uniform provided
• Career progression and personal development opportunities
• Customer service training

Duties and Responsibilities:

• Manage and coordinate daily operations and staff scheduling
• Supervise and support front line operational teams
• Monitor patrol equipment and performance
• Manage time and attendance systems
• Respond to incidents including key holding and alarm activations
• Participate and advise in development of staff and strategic planning
• Monitor and oversee contingency planning of manpower
• Ensure compliance with Health & Safety procedures
• Collect, disseminate, and distribute to operational managers, all information regarding operational issues, which require immediate attention. Expedite follow up action as required to resolve such problems
• Address and resolve customer and client queries professionally
• Liaise with internal teams to maintain accurate systems and data
• Ensure staff hours are manged in line with the European working time directive

Candidate Requirements:

• Full clean UK Driving licence essential
• Front line SIA licence Desirable however training can be provided to the right candidate
• A good understanding of Microsoft Office (Word, Excel, and Outlook)
• Flexible and reliable approach
• Strong interpersonal skills and an ability to collaborate at all levels
• Excellent written and verbal communication skills, in the English language
• Must be able to work as part of a team