Depot Operations Controller - Dispatch & Safety

West Coast Motors (Glasgow); Glasgow; On-site; GBP 28,000 - 34,000; Full time

Job summary

West Coast Motors Glasgow is seeking an proactive Operations Controller for our Glasgow depot. You will support daily allocation and dispatch of buses and drivers, ensuring safe and reliable services for passengers and staff.

Reporting to the Duty Manager, you will monitor live services, handle disruptions, and maintain accurate records while coordinating with drivers and engineering teams across the depot.

Qualifications

• Previous experience in a similar role or a willingness to progress into an operational/supervisory position.
• A valid PCV licence is essential.
• Good organisational skills with ability to prioritise in a busy operation.
• Confident communication with a wide range of colleagues.
• Calm, proactive approach to problem-solving and decision-making.
• Strong attention to detail and accurate record keeping.
• Commitment to safety, compliance and high operational standards.

Responsibilities

• Allocate buses and drivers to scheduled services and support daily depot operations.
• Monitor live services and respond quickly to disruptions and driver absences.
• Ensure spare vehicles are available and ready for service.
• Maintain accurate operational records: vehicle movements, attendance, fuel usage, and daily diary updates.
• Support compliance by carrying out gate checks and monitoring standards.
• Assist with investigating incidents and complaints, including CCTV review and reporting.
• Liaise with drivers, engineering teams and depot colleagues for clear communication.
• Update internal systems such as GreenRoad, Passenger App, Tachomaster, Blink and other platforms.
• Help ensure depot equipment and stock are ready for use.
• Carry out additional operational and administrative duties for the wider depot team.

Skills

Organisational skills

Communication skills

Problem-solving

Attention to detail

Safety compliance

Tools

GreenRoad

Passenger App

Tachomaster

Blink

Job description

West Coast Motors Glasgow is seeking an proactive Operations Controller for our Glasgow depot. You will support daily allocation and dispatch of buses and drivers, ensuring safe and reliable services for passengers and staff.

Reporting to the Duty Manager, you will monitor live services, handle disruptions, and maintain accurate records while coordinating with drivers and engineering teams across the depot.