Operations Controller

Culina Group Limited; Chorley; On-site; GBP 23,000 - 31,000; Full time

Job summary

Great Bear, part of the Culina Group, is seeking an Operations Controller for our Chorley site on a full-time permanent basis. You will manage outbound schedules, issue instructions to staff, and ensure accurate paperwork for outbound vehicles, while acting as the first point of contact for drivers on site.

The role operates on rotating shifts (6am-2pm and 2pm-10pm), Monday to Friday. You will work with the transport team to minimise disruptions, provide thorough handovers, and promote a culture

Qualifications

• Proven experience within a similar fast-paced role.
• Ability to prioritise work based on scheduling and available resources.
• PC literate in Word, Excel and Outlook with attention to detail.
• Team player with initiative.
• In-depth knowledge of on-site systems.
• Experience and good working knowledge of Autostore and RF kit.
• Strong communication and professional attitude towards drivers and customers.
• Excellent time management and problem solving.

Responsibilities

• Efficiently manage the outbound schedule to meet collection and delivery times.
• Issue instructions to staff to maintain smooth inbound/outbound flow.
• Control paperwork for outbound vehicles with 100% accuracy.
• Be the initial point of contact for on-site drivers.
• Communicate issues to Shift Managers promptly to minimise disruptions.
• Contribute as an active member of the operations team to improve efficiency, customer focus and quality.
• Maintain good communication with transport providers to avoid late collections and delivery failures.
• Produce thorough handovers highlighting issues and current state of play.

Skills

Fast-paced role

Prioritisation

Attention to detail

Team player

On-site systems

Autostore knowledge

Education

Experience in similar role

Tools

RF kit

Job description

Company Description

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive... A place where you're valued, challenged, and inspired!

Job Description

Our Chorley site have an exciting opportunity for an Operations Controller to join their team on a full time permanent basis.

Salary

£27,264 per annum.

Working hours

Monday-Friday, 6am-2pm/2pm-10pm rotating.

Responsibilities of the Operations Controller include

• Efficiently managing the outbound schedule to ensure collection and delivery times are met.
• Issuing instructions to designated staff to maintain a smooth flow of inbound and outbound work.
• Controlling paperwork for outbound vehicles, ensuring 100% accuracy.
• Being the initial point of contact for all drivers arriving on site.
• Communicating issues to Shift Managers in a timely manner to minimise disruption to the schedule.
• Participating as an active member of the operations team, and to offer suggestions for solving problems, improving efficiency, customer and quality focus.
• Maintaining good communication with transport providers to ensure late collections and delivery failures are avoided.
• Producing a thorough, detailed handover to the following shift highlighting potential issues, reminders and current state of play.

Qualifications

• Proven experience within a similar fast-paced role.
• Ability to prioritise work based on scheduling and available resources.
• PC literate in Word, Excel and Outlook with the ability to demonstrate a high level of attention to detail.
• Must be a team player who is capable of working on your own initiative.
• Able to demonstrate an in-depth knowledge of on-site systems.
• Experience and good working knowledge of Autostore and RF kit.
• Strong communication skills with the ability to demonstrate a courteous and professional attitude towards customers and third party hauliers.
• Excellent time management skills and ability to solve problems.

Additional Information

As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – 28 days inclusive of the bank holidays.
• Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance - x2 your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!