Operations Controller

Evri; Belfast City District; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Annual Leave 28 days

Inclusive Benefits: perks and health

Job summary

Evri seeks an Operations Controller in Belfast for a permanent 36-hour role. You will assist in driver pre-brief/de-brief, complete documentation, and liaise with drivers and customers using company systems. Daily admin tasks and filing will be part of your duties.

Join a team focused on accuracy, compliance and effective service delivery at Evri's Belfast site. The role requires a proactive, customer‑minded approach in a fast-paced setting.

Qualifications

• Administration experience / skills.
• Industry knowledge.
• Flexible in approach to work and team collaboration.

Responsibilities

• Assist in Pre-Brief/De-Brief and complete driver documentation.
• Complete and maintain company documentation.
• Communicate with drivers and customers via telephone and IT systems.
• Handle driver set up processes, ID badge ordering and filing.
• Respond to customer queries via company IT systems.
• Adhere to health and safety policies and site risk assessments.

Skills

Administration experience

Industry knowledge

Flexible / team player

Job description

Belfast Site, Unit 9H, McKinney Road, Mallusk, Newtownabbey, Belfast, Belfast, United Kingdom

Job Description

Posted Thursday 20 August 2026 at 00:00

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8 to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Position: Operations Controller

ContractType: Permanent – 36 hours

Location: Belfast

Shift: Days / Tues - Sat

Salary:£12.71 per hour

Join the UK’s premier parcel delivery company

WhatYou’llDo:

You willassistin the Pre-Brief/De-Brief and complete Driver documentation. You will also complete andmaintainthe company documentation. As well as communicating with Drivers and Customers via telephone andappropriate companyIT Systems.

Key Role Responsibilities

• Driver pre-brief or evening de-brief asrequired
• Control company asset management, notably container portal updates, daily container counts,keyand scanner controls
• Check SP payments and issue associated daily/monthly reporting
• Complete all admin tasks andmaintaina suitable filing system including SP/employee vetting, driver set up processes, ID badge ordering
• Deal with customer queries via Company IT systems
• Any reasonable request from a Manager/Supervisor
• All Health and Safety policies and procedures arecomplied with(asstatedin the employee handbook/displayed at the location) in line with Site Risk Assessments
• Comply withCompany guidelines in relation to timekeeping, attendance, work performance, appearance and displayappropriate behaviourwhilst on site.

What We Can Offer You:

We’reproud to offer a workplace where everyone can thrive.Here’swhat you can expect:

• Annual Leave: At least 28 days of annual leave (including Bank Holidays).
• Inclusive Benefits: Access to flexibleperksincluding shopping vouchers, insurance, and healthcare.

WhatWe’reLooking For

• A flexible in approach to work and the ability to work effectively as part of a team, providing support in resolving problems and have a can do, right first time and passionate approach.
• Administration experience / skills
• Industry knowledge

Evri Group for everyone

We’recommitted to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.

Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.

At EvriGroup, everyone is welcome.

Job Family Ops - Administration - Evri Premium

Job Function Operations - Evri Premium

Pay Type Salary

Belfast Site, Unit 9H, McKinney Road, Mallusk, Newtownabbey, Belfast, Belfast, United Kingdom