Support Services Officer

Government Recruitment Service; Newcastle upon Tyne; Presencial; GBP 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28.97% Civil Service pension

25 days annual leave (+1 per year, up

Descripción de la vacante

Government Recruitment Service in Newcastle-upon-Tyne is seeking a Support Services Officer to champion operational best practice across DVSA. The role provides advice and guidance, analyzes reports, and develops guidance materials, ensuring monitoring agreements are followed and post-room duties are carried out.

You will engage with customers, rekey test information and carry out follow-up activities, with a focus on delivering high-quality support and building relationships with stakeholders

Formación

• Excellent communication and interpersonal skills.
• Adaptable with the ability to manage competing tasks.
• Able to build strong working relationships with colleagues and stakeholders at all levels.

Responsabilidades

• Provide advice to internal and external customers.
• Engage with customers by outbound telephone calling/in writing to provide advice and support.
• Act to prevent inaccurate driving test result data being presented for driving licence issue and system updates.
• Receive Royal Mail deliveries, open, sort and distribute internal mail to DVSA departments.
• Ensure candidates have the correct licence entitlements by making relevant checks as required.
• Where necessary work in collaboration with colleagues across all functions for the good of DVSA and to create a high performing and well respected Agency.

Conocimientos

Communication skills

Interpersonal skills

Organisational skills

Descripción del empleo

Support Services Officer

Company: Government Recruitment Service

Salary: £27,631 to £27,631 a year

Hours: Full-time

Location: Newcastle-upon-Tyne

Job type: Permanent

Posting date: 5 Nov 2026

Closing date: 17 Nov 2026

Do you have excellent communication and interpersonal skills?

Are you adaptable with the ability to manage competing tasks?

Can you build strong working relationships with colleagues and stakeholders at all levels?

If so, we’d love to hear from you!

The purpose of this role is to champion and support operational best practice across DVSA. The jobholder will provide advice and guidance, analyse reports, develop and maintain guidance materials, and ensure compliance with monitoring agreements. They will also engage with customers, rekey test information, complete associated follow-up activities, and carry out operational post-room duties.

Do you have excellent communication and interpersonal skills?

Are you adaptable with the ability to manage competing tasks?

Can you build strong working relationships with colleagues and stakeholders at all levels?

If so, we’d love to hear from you!

The purpose of this role is to champion and support operational best practice across DVSA. The jobholder will provide advice and guidance, analyse reports, develop and maintain guidance materials, and ensure compliance with monitoring agreements. They will also engage with customers, rekey test information, complete associated follow-up activities, and carry out operational post-room duties.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVSA:

• Working for the Driver and Vehicle Standards Agency | Civil Service Careers

Do you have excellent communication and interpersonal skills?

Are you adaptable with the ability to manage competing tasks?

Can you build strong working relationships with colleagues and stakeholders at all levels?

If so, we’d love to hear from you!

The purpose of this role is to champion and support operational best practice across DVSA. The jobholder will provide advice and guidance, analyse reports, develop and maintain guidance materials, and ensure compliance with monitoring agreements. They will also engage with customers, rekey test information, complete associated follow-up activities, and carry out operational post-room duties.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVSA:

• Working for the Driver and Vehicle Standards Agency | Civil Service Careers

As the successful candidate, it will be your responsibility to promote and support best operational practice throughout DVSA. The jobholder is responsible for providing advice and guidance, report analysis, developing and updating guidance, ensuring monitoring agreements are adhered and engaging with customers, rekeying test information and subsequent follow-up work and providing post room operational duties.

Your responsibilities will include, but aren’t limited to:

• Provide advice to internal and external customers.
• Engage with customers by outbound telephone calling/in writing to provide advice and support.
• Act to prevent inaccurate driving test result data being presented for driving licence issue and system updates.
• Receive Royal Mail deliveries, open, sort and distribute internal mail to DVSA departments.
• Ensuring candidates have the correct licence entitlements by making relevant checks as required.
• Where necessary work in collaboration with colleagues across all functions for the good of DVSA and to create a high performing and well respected Agency.

Your responsibilities will include, but aren’t limited to:

• Provide advice to internal and external customers.
• Engage with customers by outbound telephone calling/in writing to provide advice and support.
• Act to prevent inaccurate driving test result data being presented for driving licence issue and system updates.
• Receive Royal Mail deliveries, open, sort and distribute internal mail to DVSA departments.
• Ensuring candidates have the correct licence entitlements by making relevant checks as required.
• Where necessary work in collaboration with colleagues across all functions for the good of DVSA and to create a high performing and well respected Agency.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Proud member of the Disability Confident employer scheme

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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