Operations & Compliance Specialist

Made Tech Limited; Greater London; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Paid counselling

Job summary

Made Tech is seeking a hands-on Business Operations Co-ordinator to support the day-to-day running of our offices, compliance, IT and business systems across our sites. This role keeps the machinery of Made Tech running, triaging operational queries and ensuring smooth delivery of services.

You will work with stakeholders around the business on core processes, maintain critical quality and security certifications, manage facilities and IT vendor relationships, and help drive improvements

Qualifications

• Excellent customer service, communication and interpersonal skills.
• Ability to analyse data and produce a clear report someone can act on.
• Strong organisational skills and ability to prioritise multiple priorities.
• Care for accuracy in records and evidence, and closing items out.
• Pragmatic, solution-focused and calm under pressure.
• Discretion with confidential information.
• Eager to learn new systems quickly.
• Collaborative team player with ownership of work.
• Eligible for UK security clearance.
• Experience in compliance, facilities, business operations or office management.
• Public sector or professional services experience.

Responsibilities

• Own the day-to-day running of office facilities and manage visitations across sites.
• Coordinate health and safety compliance and policy documentation.
• Support cyber security certification processes and ISO audits.
• Process security clearance applications and maintain clearance tracking.
• Act as the link between colleagues and IT support, manage ticket flow and SaaS license tracking.
• Run the client satisfaction programme (CSAT) coordination and reporting.
• Collaborate with Operations to foster an inclusive, high-feedback culture.
• Identify opportunities for continuous improvement and automation within processes.

Skills

Customer service

Communication

Interpersonal skills

Data analysis

Report generation

Organisational skills

Record accuracy

Discretion

Learning new systems

Team collaboration

UK security clearance eligibility

Compliance/ops experience

Public sector/professional services

Job description

Made Tech is seeking a hands-on Business Operations Co-ordinator to support the day-to-day running of our offices, compliance, IT and business systems across our sites. This role keeps the machinery of Made Tech running, triaging operational queries and ensuring smooth delivery of services.

You will work with stakeholders around the business on core processes, maintain critical quality and security certifications, manage facilities and IT vendor relationships, and help drive improvements