Business Operations Coordinator

Made Tech Limited; Greater London; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Paid counselling

Job summary

Made Tech is seeking a hands-on Business Operations Co-ordinator to support the day-to-day running of our offices, compliance, IT and business systems across our sites. This role keeps the machinery of Made Tech running, triaging operational queries and ensuring smooth delivery of services.

You will work with stakeholders around the business on core processes, maintain critical quality and security certifications, manage facilities and IT vendor relationships, and help drive improvements

Qualifications

• Excellent customer service, communication and interpersonal skills.
• Ability to analyse data and produce a clear report someone can act on.
• Strong organisational skills and ability to prioritise multiple priorities.
• Care for accuracy in records and evidence, and closing items out.
• Pragmatic, solution-focused and calm under pressure.
• Discretion with confidential information.
• Eager to learn new systems quickly.
• Collaborative team player with ownership of work.
• Eligible for UK security clearance.
• Experience in compliance, facilities, business operations or office management.
• Public sector or professional services experience.

Responsibilities

• Own the day-to-day running of office facilities and manage visitations across sites.
• Coordinate health and safety compliance and policy documentation.
• Support cyber security certification processes and ISO audits.
• Process security clearance applications and maintain clearance tracking.
• Act as the link between colleagues and IT support, manage ticket flow and SaaS license tracking.
• Run the client satisfaction programme (CSAT) coordination and reporting.
• Collaborate with Operations to foster an inclusive, high-feedback culture.
• Identify opportunities for continuous improvement and automation within processes.

Skills

Customer service

Communication

Interpersonal skills

Data analysis

Report generation

Organisational skills

Record accuracy

Discretion

Learning new systems

Team collaboration

UK security clearance eligibility

Compliance/ops experience

Public sector/professional services

Job description

We're looking for a hands‑on Business Operations Co‑ordinator to support the day‑to‑day running of Made Tech's offices, compliance, IT and business systems.

This role keeps the machinery of Made Tech running: triaging operational queries, running our offices, helping us maintain critical quality and security certifications; and running key business processes.

It's a broad remit working with stakeholders around the business on the core processes that keep over 500 colleagues productive across our office sites and client assignments.

Key responsibilities

Facilities & Office Management

• Own the day-to-day running of our office facilities (visiting all offices regularly, London once a week)
• Manage event logistics, visitor access, and building/landlord liaison
• Support health and safety compliance across our sites

Compliance and assurance

• Support the Cyber Essential and Cyber Essentials+ certification process
• Support ISO certifications and internal audit preparation
• Coordinate Business Continuity Testing
• Coordinate compliance tracking, training coordination and policy documentation

Security clearance

• Process security clearance applications, transfers, renewals and shares
• Maintain the tracking register and ensure annual reviews are completed
• Be the first point of contact for clearance status and queries

IT partner and business systems support

• Act as the link between colleagues and our IT support partners: manage ticket flow, chase resolution and elevate service issues
• Support business systems administration and SaaS license tracking

Client satisfaction and social value

• Work with our account teams to run our annual client satisfaction (CSAT) programme: scheduling, coordinating, chasing completion, collating results and producing the reporting
• Collate and report our social value and environmental data

Operational support

• One team: collaborate with colleagues in the Operations team and across Made Tech to build an inclusive environment and a strong feedback culture, supporting others and actively participating in team meetings
• Triage point: act as the central point for inbound business operations questions, solving problems or escalating them to the wider team as needed
• Improvement: find opportunities to drive continuous improvement and find efficiencies within our processes including through greater automation and AI

Skills, knowledge and expertise

• Excellent customer service, communication and interpersonal skills
• Ability to analyse data and produce a clear report someone can act on
• Strong organisational skills and ability to prioritise - you can hold several competing priorities and know which one moves first
• Real care about accuracy in records, registers and evidence, and closing things out
• A pragmatic, solution-focused approach, and calm under pressure
• Discretion with confidential and personal information
• Comfort learning new systems and processes quickly
• A collaborative team player who takes ownership of their work
• Eligibility for UK security clearance
• Experience in a compliance, facilities, business operations or office management role
• Public sector or professional services experience

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.

Eligibility for SC requires 5 years' continuous UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.

Support in applying

If you need this job description in another format, or other support in applying, please email [e-mail].

We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.

When you apply, we’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We’ve put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.

Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you’d like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know.

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

• Paid counselling - we offer paid counselling as well as financial and legal advice

Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect.

We’ll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience.