Operations & Compliance Coordinator (Facilities & Security)

Made Tech; Greater London; Hybrid; GBP 32,000 - 43,000; Full time

Benefits offered by this job

30 days holiday

Flexible working hours

Remote working

Paid counselling

Cycle to work

Job summary

Made Tech is seeking a hands-on Business Operations Co-ordinator to support the day-to-day running of our offices, compliance, IT and business systems across site locations and client assignments.

The role covers facilities management, compliance activities, security clearance processes and collaboration with IT partners to maintain critical certifications and reporting. You will help triage queries, manage processes and drive continuous improvements in operations.

Qualifications

• Excellent customer service, communication and interpersonal skills.
• Ability to analyse data and produce a clear report someone can act on.
• Strong organisational skills and ability to prioritise multiple priorities.
• Careful record-keeping and accuracy in evidence and documentation.
• Pragmatic, solution-focused approach and calm under pressure.
• Discretion with confidential information.
• Willingness to learn new systems quickly.
• Collaborative team player with ownership of work.

Responsibilities

• Own the day-to-day running of office facilities (London visits weekly).
• Manage event logistics, visitor access, and landlord liaison.
• Support health and safety compliance across sites.
• Coordinate certification processes (Cyber Essentials, ISO) and internal audits.
• Coordinate business continuity testing and policy documentation.
• Process security clearance applications, transfers, renewals and tracking; serve as liaison between staff and IT partners.
• Administer business systems and SaaS license tracking; support CSAT reporting.
• Collaborate with Operations to drive continuous improvement and automation.

Skills

Customer service

Data analysis

Organisational skills

Records management

Problem solving

Confidentiality

Adaptability

Team collaboration

Security clearance eligibility

Tools

SaaS licenses tracking

Job description

Made Tech is seeking a hands-on Business Operations Co-ordinator to support the day-to-day running of our offices, compliance, IT and business systems across site locations and client assignments.

The role covers facilities management, compliance activities, security clearance processes and collaboration with IT partners to maintain critical certifications and reporting. You will help triage queries, manage processes and drive continuous improvements in operations.