Operations Centre Manager

PHS Group Limited; Knowsley; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Salary

Management Bonus

Company Car or Allowance

No scheduled weekends

Job summary

phs Group Limited in the United Kingdom is seeking an Operations Centre Manager to lead depot and field teams, champion safety, and drive performance across routing, planning and resource use.

You will own service delivery, develop people, manage customer outcomes and budgets, and ensure compliance with transport legislation. A Full UK Driving Licence and a proven track record of managing large teams are essential; a management bonus and company car/allowance are available.

Qualifications

• Proven track record leading operations and teams.

Responsibilities

• Leading depot and field-based teams with accountability and high performance.
• Driving operational excellence through planning, routing and resource utilisation.
• Managing customer escalations and implementing effective solutions quickly.
• Leading health, safety and environmental compliance to high standards.
• Owning service delivery and operational leadership in depot, logistics, or field environments.
• Experience leading large, diverse teams, including remote and field-based colleagues.
• Strong people leadership with ability to coach and develop teams.
• Excellent communication and stakeholder management.

Skills

Leadership

People management

Communication skills

Stakeholder management

Tools

Website?

Driving Licence

Job description

performance, ensuring exceptional customer outcomes and right-first-time completion.Drive sustainability, cost control and operational improvementsOversee Class 2 (Category C) vehicle operations in line with UK legislation and company policy, and ensure drivers hold valid Category C licences, Driver CPC and tachograph cardsMonitor driver hours, tachograph and Working Time Directive complianceOverseeing fleet operations, driver compliance, vehicle maintenance and transport legislation requirements.Promote safe driving standards including load security and compliance with weight limitsCoaching and developing managers and frontline colleagues, building capability and succession plans.Identifying opportunities to improve efficiency, reduce costs and enhance customer satisfaction.Delivering operational performance in line with budget, productivity and quality targets.Championing continuous improvement across people, processes and service delivery.The ideal candidate will have:Proven

Operations Centre ManagerSouth KirkbyCompetitive Salary | Management Bonus | Company Car or Allowance

Are you an inspiring operational leader who thrives in a fast-paced environment? Do you have a passion for leading people, driving performance and delivering exceptional customer service? This is an exciting opportunity to join a market-leading business where you'll have the autonomy to make a real impact, develop high-performing teams and help drive operational excellence.

Operations Centre Manager responsibilities

• Leading and inspiring depot and field-based teams, creating a culture of accountability, engagement and high performance.
• Driving operational excellence through effective planning, routing and resource utilisation.
• Managing operational challenges and customer escalations, implementing effective solutions quickly and efficiently.
• Leading health, safety and environmental compliance, ensuring the highest operational standards are maintained.
• Owning service delivery, operational leadership experience within depot, logistics, service delivery, transport or field-based environments.
• Experience leading large, diverse teams, including remote and field-based colleagues.
• A track record of improving operational performance and delivering excellent customer outcomes.
• Strong people leadership skills with the ability to motivate, coach and develop teams.
• Excellent communication and stakeholder management skills.
• Full UK Driving Licence.

Desirable Qualifications

• Manager CPC
• COTC
• NEBOSH (or equivalent)

This is more than just a management role. It's an opportunity to:

• Lead a critical operation serving thousands of customers.
• Take ownership of a high-profile leadership position within a national business.
• Influence operational performance, customer satisfaction and business success.
• Develop your career through accredited leadership and management programmes.
• Join a business that values innovation, continuous improvement and professional development.

Why Join phs?

• Competitive Salary + Management Bonus
• Company car or allowance
• Monday to Friday working
• No scheduled weekends
• Bonus scheme
• Overtime opportunities
• 40 hours a week
• Get paid every 4 weeks (13 paydays a year)
• Virtual GP for you and your household
• Buy and sell holiday scheme
• Amazing employee discounts with major supermarkets and retailers with 'phs Perks'
• We offer accredited ILM training through external and in-house training
• Apprenticeship opportunities
• 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme
• Free Parking onsite so no parking costs
• Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more...

Our businesses include:

• Washrooms
• Healthcare
• Floorcare
• Phs Direct
• Direct 365 (sale of consumables)
• Phs Greenleaf
• Teacrate
• Besafe
• Wastekit
• Compliance

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.