Operations Centre Leader: Depot & Field Teams

PHS Group Ltd.; Knowsley; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Management Bonus

Company Car or Allowance

23 days holiday + bank holidays

Job summary

PHS Group Ltd. in South Kirkby is seeking an Operations Centre Manager to lead depot and field teams, driving performance and customer service excellence. You’ll manage planning, routing and resource use while ensuring safety and regulatory compliance.

The role focuses on delivering right-first-time service, cost control, and continuous improvement across operations, with leadership of diverse teams and a national-scale operation.

Qualifications

• Proven operational leadership experience within depot, logistics, service delivery, transport or field-based environments.
• Experience leading large, diverse teams, including remote and field-based colleagues.
• Strong people leadership and communication with stakeholders.

Responsibilities

• Leading and inspiring depot and field-based teams, creating a culture of accountability, engagement and high performance.
• Driving operational excellence through effective planning, routing and resource utilisation.
• Managing operational challenges and customer escalations, implementing effective solutions quickly and efficiently.
• Leading health, safety and environmental compliance, ensuring the highest operational standards are maintained.
• Owning service delivery performance, ensuring exceptional customer outcomes and right-first-time completion.
• Drive sustainability, cost control and operational improvements.
• Oversee Class 2 (Category C) vehicle operations in line with UK legislation and company policy, and ensure drivers hold valid Category C licences, Driver CPC and tachograph cards.
• Monitor driver hours, tachograph and Working Time Directive compliance.
• Overseeing fleet operations, driver compliance, vehicle maintenance and transport legislation requirements.
• Promote safe driving standards including load security and compliance with weight limits.
• Coaching and developing managers and frontline colleagues, building capability and succession plans.
• Identifying opportunities to improve efficiency, reduce costs and enhance customer satisfaction.
• Delivering operational performance in line with budget, productivity and quality targets.
• Championing continuous improvement across people, processes and service delivery.

Skills

Operational leadership

People leadership

Stakeholder management

Communication skills

Job description

PHS Group Ltd. in South Kirkby is seeking an Operations Centre Manager to lead depot and field teams, driving performance and customer service excellence. You’ll manage planning, routing and resource use while ensuring safety and regulatory compliance.

The role focuses on delivering right-first-time service, cost control, and continuous improvement across operations, with leadership of diverse teams and a national-scale operation.