Operations Assistant (Part Time) at The Light Aircraft Company Ltd

The Light Aircraft Company Ltd; Fakenham; On-site; GBP 17,000 - 18,000; Part time

Job summary

The Light Aircraft Company Ltd is looking for an Operations Assistant to support both office and workshop activities in a part-time, mornings-only role. The position involves handling calls, processing orders, and maintaining stores and inventory in a small team setting.

Based in the UK, this role emphasizes strong communication, organisation, and proactive, hands-on tasks. Hours are 3 per day, Monday to Friday, with potential increases as required.

Qualifications

• Excellent written and verbal communication skills.
• Confident and polite phone manner.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Handle incoming phone calls and transfer to the correct team member.
• Take clear messages and ensure timely delivery to the right person.
• Address customer enquiries related to sales and resolve issues.
• Pick and pack customer orders accurately.
• Prepare shipments and process dispatch through postal/courier systems.
• Maintain accurate inventory records and tidy stores areas.

Skills

Phone handling

Customer support

Order picking

Packing

Inventory management

Stock checks

Communication

Organisational skills

Teamwork

Job description

Job Overview

The Light Aircraft Company is a leading manufacturer and distributor of light aircraft, dedicated to innovation, quality, and exceptional customer service. We support owners, pilots, and aviation professionals across the UK and beyond, providing high-quality aircraft, parts, and technical expertise.

We are seeking a reliable and organised Operations Assistant to join our team on a part time basis, working mornings only (Mon-Fri - 3 hours per day). The role supports both our office and workshop operations, ensuring smooth handling of calls, orders, and stores activity. Hours may increase over time depending on operational requirements.

Key Responsibilities

• Phone Handling & Customer Support
  • Answer incoming phone calls and transfer them to the correct team member
  • Take clear, accurate messages and ensure they reach the right person promptly
  • Address customer enquiries and resolve any issues related to sales transactions, ensuring clear communication and a helpful, professional experience
• Order Picking, Packing & Dispatch
  • Pick and pack customer orders accurately
  • Prepare shipments and process dispatch through our postal and courier systems
  • Ensure timely order fulfilment and excellent customer service
• Stores & Inventory
  • Put away incoming deliveries and returned parts into correct stores locations
  • Carry out regular stock checks and maintain accurate inventory records
  • Keep stores areas tidy, organised, and compliant with internal procedures

Physical Requirements

• Ability to safely lift and carry items such as a case of oil (approximately 12 kg)
• Ability to move small boxes and parts within the stores area (There is not a large amount of heavy lifting, but applicants should be comfortable with physical tasks)

Requirements

• Excellent written and verbal communication skills.
• Confident and polite phone manner.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team, with a proactive, can-do attitude.
• Comfortable with practical, hands‑on tasks.
• Basic computer skills for call handling and order processing.
• Previous experience in an operational, stores, or administrative role is beneficial but not essential.

Pay

Up to £12.83 per hour

Expected hours

15.0 per week

Work Location

In person