Operations Assistant – Employment Plus

Pinsent Masons; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Job summary

Pinsent Masons' Employment Plus is seeking an organised Operations Assistant to support day-to-day operations, client projects and knowledge resources. Based in Birmingham or Manchester, you will work closely with the Operations Manager and team to keep administrative processes efficient and professional.

You will help prepare documents, coordinate calendars, draft updates, support business development, and assist with investigations and training materials.

Qualifications

• Strong organisational and time-management abilities.
• Proficient in MS Word, Excel, Outlook and PowerPoint.
• Excellent drafting and written communication skills.
• Able to maintain confidentiality and use discretion.
• Team-oriented with proactive approach.

Responsibilities

• Support the Operations Manager and team with daily operations.
• Coordinate with the team PA and coordinator to manage admin tasks.
• Update internal documentation and materials (flyers, slides).
• Handle queries from consultants and coordinate resource planning.
• Draft client-facing materials and monthly newsletters.
• Maintain knowledge resources and precedent materials.

Skills

Organisational skills

MS Office

Communication skills

Discretion

Teamwork

Tools

MS Office Suite

Job description

Job Description

Operations Assistant – Employment Plus

Location: Birmingham or Manchester

Reports to: Operations Manager, Employment Plus

About Employment Plus

Employment Plus is Pinsent Masons’ specialist consultancy practice, providing a range of people-focused services beyond traditional employment law. Our services include investigations, HR consultancy, mediations, coaching, training, EDI consultancy and organisational development support. As our team continues to grow, we are looking for a highly organised and proactive Operations Assistant to support the day-to-day running of the practice.

The Role

The Operations Assistant will play a key role in supporting the operational, commercial and administrative activities of Employment Plus. Working closely with the Operations Manager and wider consultant team, you will help ensure that projects, investigations, training programmes, business development activity and knowledge resources are delivered efficiently and professionally.

Operations

• Provide support to the Operations Manager.
• Coordinate with the team PA and coordinator.
• Update internal documentation (flyers, precedent slides etc).
• Liaising with various internal teams.
• Respond to or delegate consultant queries.
• Support resource planning and administration.
• Help support project management.
• Create Business Development and client facing materials as needed.
• Draft monthly client newsletters.
• Help maintain knowledge resources and precedent materials.

Consultancy Work

• Attend investigation meetings as a note taker and draft witness meeting minutes.
• Build investigation bundles and appendices.
• Support the drafting of investigation reports.
• Send meeting invitations and coordinating logistics for client projects.
• Conduct research and providing administrative support.
• Maintaining the investigations precedent library.
• Build training sessions from precedent decks and session plans.
• Draft speaker notes.
• Maintain training precedents and learning materials.
• Drive slides during training delivery.
• Set up and manage MS Teams polls, breakout rooms and Slido polls prior to and during delivery.

Business Development

• Support the Employment Plus LinkedIn page and monthly EDI awareness dates.
• Remind and prompt team members to publish LinkedIn content.
• Research and draft Out-Law articles.
• Creating and maintaining flyers and marketing collateral.
• Uploading and maintaining credentials and case studies.

What We’re Looking For

• Someone with an interest in HR, Culture and EDI principles and practices.
• Experience of working in a similar role in professional services.
• Many aspects of this role will be confidential (requiring us to sign NDAs with our clients) and the individual will be required to maintain strict confidentiality and act with diplomacy, tact and discretion at all times.
• Excellent IT skills, particularly MS Outlook, MS Word, Excel and PowerPoint.
• Excellent drafting skills and strong accuracy in written work.
• Exceptional organisational and time-management skills.
• Excellent attention to detail and high levels of proactivity and initiative.
• Ability to work under pressure and at times to very tight deadlines.
• Ability to work well in a team environment and with limited supervision.
• Calm, methodical approach.

What Success Looks Like

• Supporting the smooth running of Employment Plus, delivering high-quality administrative and operational support, maintaining professional standards and contributing to business growth and continuous improvement.