Operations Assistant

Maintech Recruitment; Stafford; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Training and development

Progression opportunities

Friendly team

Job summary

Maintech Recruitment are supporting an award-winning environmental engineering business in the UK. As Operations Assistant you will coordinate enquiries, orders and deliveries, working with operations, compliance, warehouse and technical teams to keep the day-to-day moving smoothly.

You will handle customer queries by phone and email, prepare quotations, raise purchase orders, arrange transport, keep CRM data up to date and support cross-functional teams in a fast-paced, growing company.

Qualifications

• Experience in administration, customer service, sales support or coordination roles would be beneficial.
• Highly organised with good attention to detail and the ability to juggle several tasks at once.
• Clear, confident communicator who is comfortable dealing with customers, suppliers and colleagues.
• IT savvy and happy learning new business systems, including using AI tools day to day.
• Calm and practical when things get busy, taking ownership of tasks through to completion.
• Adaptable team player who enjoys variety and working across different areas of a business.

Responsibilities

• Handle incoming customer enquiries by phone and email, resolving them or routing them to the right person.
• Prepare and issue customer quotations, following up to keep track of open opportunities.
• Process customer orders and raise Purchase Orders, liaising with suppliers where needed.
• Arrange transport, couriers and logistics for customer deliveries and incoming goods.
• Keep the CRM, ordering and other business systems accurate and up to date.
• Follow up with customers after delivery and support the warehouse and technical teams with day-to-day admin and problem solving.

Skills

Administration experience

Customer service

Organised

IT literacy

Clear communicator

Tools

CRM systems

AI tools

Job description

Location;

Barton under Needwood

We are working with an award-winning environmental engineering business that provides water management and water treatment solutions to contractors, developers and utilities across the UK. They have a strong focus on sustainability, practical problem solving and reducing carbon impact on site.

As Operations Assistant, you will sit at the centre of the customer operations function, working closely with the operations, compliance, warehouse and technical teams to keep enquiries, orders and deliveries moving smoothly. No two days will be the same, as you will switch between customers, suppliers and internal colleagues.

This role would suit an organised and adaptable administrator or coordinator who wants to broaden their experience in a business where they can grow. You do not need experience in every area, as attitude and organisation matter far more than ticking every box.

Responsibilities of an Operations Assistant:

• Handle incoming customer enquiries by phone and email, resolving them or routing them to the right person
• Prepare and issue customer quotations, following up to keep track of open opportunities
• Process customer orders and raise Purchase Orders, liaising with suppliers where needed
• Arrange transport, couriers and logistics for customer deliveries and incoming goods
• Keep the CRM, ordering and other business systems accurate and up to date
• Follow up with customers after delivery and support the warehouse and technical teams with day-to-day admin and problem solving

Skills & Qualifications of an Operations Assistant:

• Experience in an administration, customer service, sales support or coordination role would be beneficial
• Highly organised with good attention to detail and the ability to juggle several tasks at once
• Clear, confident communicator who is comfortable dealing with customers, suppliers and colleagues
• IT savvy and happy learning new business systems, including using AI tools day to day
• Calm and practical when things get busy, taking ownership of tasks through to completion
• Adaptable team player who enjoys variety and working across different areas of a business

Benefits of an Operations Assistant:

• £27,000 £32,000 basic salary
• Full-time, office-based hours of 8am 4pm, giving you an early finish every day
• Training and support to develop your skills and confidence
• Genuine progression, with the chance to take on greater responsibility as the company grows
• A varied role where you can see the impact of your work right across the business
• A calm, friendly working environment within a small, close-knit team

Maintech Recruitment Engineering Great Careers

Maintech Recruitment are an equal opportunities agency and welcome applications from all suitably qualified persons regardless of sex, religion, belief, political opinion, race, age, sexual orientation, marital status or disability.

Please note by applying for this role your data will be processed and stored in line with our privacy policy, full details of which are held on our website, and a copy can be provided if you wish.