Operations Assistant

Team Jobs - Commercial; Ringwood; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Free on-site parking

Career development opportunities

Friendly working environment

Job summary

TeamJobs is seeking an organised Operations Assistant to join the busy Head Office team. You will be the first contact for customer inquiries, log and coordinate maintenance jobs, and support scheduling of regional engineers.

The role requires strong admin and communication skills and offers a clear path for progression. Based in Ringwood with relocation to Westbourne, Bournemouth later this year, the role is full-time and salary is £32,000 - £35,000 DOE.

Qualifications

• 1-2+ years' experience within administration, customer service, operations or logistics.
• Strong telephone and email communication skills.
• Excellent organisation and time-management skills.
• Confidence managing multiple tasks and changing priorities.
• Good Microsoft Office skills, including Word, Excel and Outlook.
• Experience using CRM, scheduling or job-management systems.
• Experience within property maintenance, facilities, construction, engineering or another field-service environment would be particularly beneficial, but isn't essential.

Responsibilities

• Acting as a first point of contact for customer enquiries by telephone and email.
• Logging, tracking and coordinating reactive and planned maintenance jobs.
• Supporting the scheduling and planning of regional field engineers.
• Keeping job records, client notes and operational information accurate and up to date.
• Processing completed jobs and supporting invoicing administration.
• Managing relevant compliance and operational documentation.
• Liaising between customers, office teams and field engineers to provide updates.
• Supporting wider administrative tasks across the business.
• Helping resolve day-to-day operational issues and ensuring jobs progress efficiently.

Skills

Customer service

Administration

Operations

Logistics

MS Office

CRM systems

Scheduling

Time management

Tools

Word

Excel

Outlook

CRM

Scheduling systems

Job management systems

Job description

Operations Assistant

Ringwood - relocating to Westbourne, Bournemouth at the end of October

£32,000 - £35,000 DOE

TeamJobs is working with a growing business looking for an organised and proactive Operations Assistant / Administrator to join their busy Head Office team.

This is a varied position where you'll play an important part in keeping day-to-day operations running smoothly, supporting customers, internal teams and field-based engineers.

The role is currently based in Ringwood, with the company relocating to Westbourne, Bournemouth at the end of October, so applicants will need to be comfortable with both locations.

The Role

• Acting as a first point of contact for customer enquiries by telephone and email
• Logging, tracking and coordinating reactive and planned maintenance jobs
• Supporting the scheduling and planning of regional field engineers
• Keeping job records, client notes and operational information accurate and up to date
• Processing completed jobs and supporting invoicing administration
• Managing relevant compliance and operational documentation
• Liaising between customers, office teams and field engineers to provide updates
• Supporting wider administrative tasks across the business
• Helping resolve day-to-day operational issues and ensuring jobs progress efficiently

What We're Looking For

• 1-2+ years' experience within administration, customer service, operations or logistics
• Strong telephone and email communication skills
• Excellent organisation and time-management skills
• Confidence managing multiple tasks and changing priorities
• Good Microsoft Office skills, including Word, Excel and Outlook
• Experience using CRM, scheduling or job-management systems
• Strong attention to detail and a proactive approach to problem-solving
• Experience within property maintenance, facilities, construction, engineering or another field-service environment would be particularly beneficial, but isn't essential.

What's On Offer?

• £32,000 - £35,000 salary, depending on experience
• Full-time, permanent position
• Free on-site parking at the current Ringwood office
• Career progression and professional development opportunities
• Friendly and supportive working environment
• Opportunity to join a growing business at an exciting stage of its development