Operations Assistant

Forest Holidays Group Limited; Peebles; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Generous holiday allowance

Performance-based bonuses

Pension scheme

Discounted meals on location

Health and wellbeing platform

Job summary

Forest Holidays Group Limited is hiring an Operations Assistant for Glentress Forest (Peebles). The role is full-time, 40 hours, with a per-hour rate of £12.71, requiring a driving licence for on-site duties and ability to work outdoors in all weather.

You’ll maintain cabins, handle facilities, and support guests to ensure a seamless Forest Holidays experience. You’ll join a team that values service, safety, and attention to detail, offering a rewarding outdoor work environment and opportunities

Qualifications

• Candidates should hold a valid UK driving license.
• Demonstrated ability to work well in a team in a demanding outdoor setting.
• Strong customer service mindset and people skills.

Responsibilities

• Keep cabins and facilities in good order for guests.
• Perform general maintenance tasks and basic decorating as needed.
• Deliver daily tasks promptly with high attention to detail.
• Provide exceptional customer service and uphold Forest Holidays brand standards.
• Ensure guests experience the Forest Feeling from the moment they arrive.

Skills

Driving license

Teamwork

Outdoor work

Customer service

Attention to detail

Job description

Be part of creating unforgettable escapes to a cabin in Glentress Forest

• Location:Glentress Forest (Peebles)
• Salary:£12.71 per hour
• Working Hours:Full-time, 40 hours.
• Days of Work:5 days out of 7, working between 9am and 7pm.
• Transport: Please note that our location is not accessible by public transport. Therefore, a valid driving licence and access to a car, or another reliable means of transport, are essential for this role.

We have an exciting opportunity for a Operations Assistant to join our lovelyteamatGlentress Forest.

Work in one of the UK’s most beautiful forest locations, developing your skills while providing outstanding service to our guests. Surrounded by swaying trees, thriving wildlife, and wide-open skies, you’ll enjoy fresh forest air and immerse yourself in a truly scenic setting.

About the OperationsAssistant Role:

As our Operations Assistant, you’ll be at the heart of keeping our Forest location running smoothly behind the scenes. From maintaining our cabins to ensuring every facility is in top condition, your work plays a vital role in creating a seamless and enjoyable stay for every guest.

Set within a peaceful woodland environment, this role offers a refreshing alternative to typical maintenance positions. You’ll enjoy a balanced work schedule while working outdoors and as part of a supportive team, all while contributing to the unique Forest Holidays experience.

You’ll take a hands-on approach to a variety of operational tasks, ensuring everything is safe, functional, and ready for guests to enjoy from the moment they arrive.

Your Responsibilities:

• Ensuring hot tubs are in perfect working order every day for our guests.
• Completing general maintenance tasks, including using tools, fixing machinery, and decorating (basic knowledge desirable).
• Paying attention to the little details and delivering daily tasks in a timely and competent manner.
• Taking pride in delivering exceptional customer service.
• Following brand standards to ensure every guest experiences the Forest Feeling from the moment they step into their cabin

What Are We Looking For?

Our ideal Operations Assistant will be adynamic individualwho applies a can-do attitude to solve any issues that may arise on location. You will be a team player, capable of building good working relationships with colleagues. Alove for the outdoors is essential as these tasks need completing rain or shine every day of the year.

We’re looking for someone with:

• A positive, can-do attitude and a strong work ethic.
• The ability to work well in a team and communicate effectively with colleagues.
• Great attention to detail, ensuring high cleanliness standards are met.
• Some previous experience in a similar role.
• Comfortable working independently.
• A willingness to work outdoors in a natural setting, whatever the weather.
• A full clean UK driving license.

Who Are Forest Holidays?

We’re a team of 800 people, caring for UK forests and creating unique stays in nature where guests can truly switch off and reconnect.If you’re looking for a career where you can make a real difference, and be part of something meaningful, you’ve found the right place

Why Join Us?

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

• Generous holiday allowance -Take the time you need to recharge
• Performance-based bonuses -Earn a 5% bonus (paid quarterly) when customer service targets are met
• Enhanced parental leave -(24 weeks maternity, 3 weeks paternity at full pay).
• Long service awards and company events -Celebrate success with your team
• Access to our health & well being platform - Providing you with tools, resources and support to help you feel your best
• Pension scheme- Secure your future with our company pension
• Twopaid days to volunteer -Give back to a cause you care about
• Subsidised meals -Discounted food when working on location
• Health cash plan & life assurance -Covered by the company to keep you protected
• Wellbeing events & activities -Focus on your mental and physical wellness
• Save on breaks -Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Hundreds of discounts -Save on top brands across the UK

Pay Rates for Aged 16 and 17:

16 years:£8.00 per hour

17 years:£10.85 per hour

Please note:If successful in the role,any job offer will be subject to pre-employment checks, including a basic criminal record check.

Reasonable Adjustments:We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.