Food and Beverage Assistant

Forest Holidays Group Limited; Pickering; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Generous holiday allowance

Performance bonuses

Health & wellbeing platform

Pension scheme

Employee discounts

Volunteer days

Subsidised meals

Life assurance

Wellbeing events

Discounts on stays

Company events

Job summary

Forest Holidays Group Limited is seeking a friendly Food and Beverage Assistant to join our team at Keldy Forest. You will help run the Forest Retreat, café, and shop, delivering excellent guest service in a tranquil woodland setting.

Shifts run from 8 am to 9 pm, 38 hours weekly across 5 days in7 with alternating weekends; enjoy a strong work-life balance and a range of staff benefits in a nature-forward environment.

Qualifications

• Experience in a customer-facing role (hospitality or retail preferred).
• Great communication and interpersonal skills.
• Friendly and approachable attitude.
• Attention to detail and high standards.

Responsibilities

• Welcome guests warmly and provide exceptional customer service throughout their stay.
• Prepare and serve food and drinks in our café.
• Maintain cleanliness and hygiene standards in all areas.
• Support stock control, restock shelves, and assist with deliveries.
• Operate tills, handle payments, and follow cash handling procedures.
• Work as part of a close-knit team to ensure smooth daily operations.
• Ensure compliance with health & safety and food hygiene regulations.
• Assist with the set-up and running of events and activities where required.

Skills

Customer service

Communication skills

Teamwork

Flexible shifts

Job description

Join us where the forest hides secret glades and sunlight filters through the trees at Keldy Forest

• Location: Keldy (North Yorkshire)
• Salary: £12.71 per hour
• Working Hours: Full-time, 38 hours.
• Days of Work: 5 days out of 7 - Working every other weekend.

Food and Beverage Assistant a position at Keldy.

Be part of creating memorable escapes in one of North Yorkshire’s most peaceful forest settings. Develop your skills while ensuring our cabins are beautifully prepared for every guest.

Our cabins at Keldy are deep in the forest; some are just visible between the trees and others enjoy an outlook onto grassy, sunlit glades. Here, surrounded by nature, you can truly relax.

About the Food and Beverage Assistant Role:

As our Food and Beverage Assistant, you’ll play a key role in the smooth running of our Forest Retreat, the welcoming hub of Forest Holidays. The Forest Retreat serves as a reception, shop, and café, a place for guests to relax, refuel, and plan their woodland adventures.

Unlike many hospitality roles, we offer a better work/life balance, with shifts starting no earlier than 8 am and finishing by 9 pm. This is your chance to work in a calm, natural setting while still delivering top-quality service to our guests.

You’ll provide friendly, efficient service across retail and café operations, ensuring every guest enjoys the perfect Forest Feeling from start to finish.

Your Responsibilities:

• Welcome guests warmly and provide exceptional customer service throughout their stay.
• Prepare and serve food and drinks in our café.
• Maintain cleanliness and hygiene standards in all areas.
• Support stock control, restock shelves, and assist with deliveries.
• Operate tills, handle payments, and follow cash handling procedures.
• Work as part of a close-knit team to ensure smooth daily operations.
• Ensure compliance with all health & safety and food hygiene regulations.
• Assist with the set-up and running of events and activities where required.

What Are We Looking For?

Our ideal Food and Beverage Assistant is friendly, professional, and guest-focused. You bring positivity and passion to everything you do and enjoy working in a team that values nature, service, and community.

We’re looking for someone with:

• Experience in a customer-facing role (hospitality or retail preferred)
• Great communication and interpersonal skills
• A friendly and approachable attitude
• Attention to detail and pride in maintaining high standards
• A flexible approach to working across different tasks and shifts
• A passion for delivering an excellent guest experience
• A love for working in beautiful outdoor settings, come rain or shine!

Who Are Forest Holidays?

We’re a team of 800 people, caring for UK forests and creating unique stays in nature where guests can truly switch off and reconnect. If you’re looking for a career where you can make a real difference, and be part of something meaningful, you've found the right place.

Why Join Us?

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

• Generous holiday allowance - Take the time you need to recharge
• Performance-based bonuses - Earn a 5% bonus (paid quarterly) when customer service targets are met
• Enhanced parental leave - (24 weeks maternity, 3 weeks paternity at full pay).
• Long service awards and company events - Celebrate success with your team
• Access to our health & well being platform - Providing you with tools, resources and support to help you feel your best
• Pension scheme- Secure your future with our company pension
• Twopaid days to volunteer - Give back to a cause you care about
• Subsidised meals - Discounted food when working on location
• Health cash plan & life assurance - Covered by the company to keep you protected
• Wellbeing events & activities - Focus on your mental and physical wellness
• Save on breaks - Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Hundreds of discounts - Save on top brands across the UK

Please note: If successful in the role,any job offer will be subject to pre-employment checks, including a basic criminal record check.

Pay Rates for Aged 16 and 17:

16 years: £8.00 per hour

17 years: £10.85 per hour

Reasonable Adjustments:

We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.