Operations Assistant

Forest Holidays Group Limited; Pickering; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Generous holiday allowance

Performance-based bonuses

Enhanced parental leave

Long service awards

Health & wellbeing platform

Pension scheme

Volunteer days

Job summary

Forest Holidays is hiring an Operations Assistant to keep cabins ready and facilities in excellent condition for guests, in a peaceful North Yorkshire forest location.

You will maintain cabins, perform routine maintenance, and ensure safety and cleanliness while delivering warm, inviting customer service in a beautiful outdoor setting.

Qualifications

• Full clean UK driving license.
• Previous experience in a similar role preferred.
• Comfortable working outdoors in all weather.

Responsibilities

• Keep hot tubs in top condition for guests.
• Perform general maintenance and basic decorating tasks.
• Pay attention to detail and complete daily tasks on time.
• Deliver exceptional customer service.
• Follow brand standards to convey the Forest Feeling from cabin entry.

Skills

Driving license

Experience

Job description

Join us where the forest hides secret glades and sunlight filters through the trees at Keldy Forest

• Location: Keldy (North Yorkshire)
• Salary: £12.71 per hour
• Working Hours: Full-time, 38 hours.
• Days of Work: 5 days out of 7 -Working every other weekend and one late shift a week until 7:30pm.

We have an exciting opportunity for a Operations Assistant to join our lovelyteamatKeldy.

Be part of creating memorable escapes in one of North Yorkshire’s most peaceful forest settings. Develop your skills while ensuring our cabins are beautifully prepared for every guest.

Our cabins at Keldy are deep in the forest; some are just visible between the trees and others enjoy an outlook onto grassy, sunlit glades. Here, surrounded by nature, you can truly relax.

About the OperationsAssistant Role:

As our Operations Assistant, you’ll be at the heart of keeping our Forest location running smoothly behind the scenes. From maintaining our cabins to ensuring every facility is in top condition, your work plays a vital role in creating a seamless and enjoyable stay for every guest.

Set within a peaceful woodland environment, this role offers a refreshing alternative to typical maintenance positions. You’ll enjoy a balanced work schedule while working outdoors and as part of a supportive team, all while contributing to the unique Forest Holidays experience.

You’ll take a hands-on approach to a variety of operational tasks, ensuring everything is safe, functional, and ready for guests to enjoy from the moment they arrive.

Your Responsibilities:

• Ensuring hot tubs are in perfect working order every day for our guests.
• Completing general maintenance tasks, including using tools, fixing machinery, and decorating (basic knowledge desirable).
• Paying attention to the little details and delivering daily tasks in a timely and competent manner.
• Taking pride in delivering exceptional customer service.
• Following brand standards to ensure every guest experiences the Forest Feeling from the moment they step into their cabin

What Are We Looking For?

Our ideal Operations Assistant will be adynamic individualwho applies a can-do attitude to solve any issues that may arise on location. You will be a team player, capable of building good working relationships with colleagues. Alove for the outdoors is essential as these tasks need completing rain or shine every day of the year.

We’re looking for someone with:

• A positive, can-do attitude and a strong work ethic.
• The ability to work well in a team and communicate effectively with colleagues.
• Great attention to detail, ensuring high cleanliness standards are met.
• Some previous experience in a similar role.
• Comfortable working independently.
• A willingness to work outdoors in a natural setting, whatever the weather.
• A full clean UK driving license.

Who Are Forest Holidays?

We’re a team of 800 people, caring for UK forests and creating unique stays in nature where guests can truly switch off and reconnect. If you’re looking for a career where you can make a real difference, and be part of something meaningful, you've found the right place

Why Join Us?

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

• Generous holiday allowance -Take the time you need to recharge
• Performance-based bonuses -Earn a 5% bonus (paid quarterly) when customer service targets are met
• Enhanced parental leave -(24 weeks maternity, 3 weeks paternity at full pay)
• Long service awards and company events -Celebrate success with your team
• Access to our health & well being platform - Providing you with tools, resources and support to help you feel your best
• Pension scheme- Secure your future with our company pension
• Twopaid days to volunteer - Give back to a cause you care about
• Subsidised meals -Discounted food when working on location
• Health cash plan & life assurance -Covered by the company to keep you protected
• Wellbeing events & activities -Focus on your mental and physical wellness
• Save on breaks -Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Hundreds of discounts -Save on top brands across the UK

Please note: If successful in the role,any job offer will be subject to pre-employment checks, including a basic criminal record check.

Pay Rates for Aged 16 and 17:

16 years: £8.00 per hour
17 years: £10.85 per hour

Reasonable Adjustments: We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.