Operations Assistant

Urban Logistics (UK) Ltd. (MH-GB-URB); Newbury; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary based on experience

25 days annual leave plus statutory

Enhanced Pension Scheme

Discounts from major UK brands

Death in Service Benefit

Job summary

Urban Logistics, part of the KION Group, is seeking an organised Operations Assistant in Newbury. The role blends administration, customer support, stock coordination and practical order fulfilment to keep daily operations running smoothly.

You’ll process orders, handle paperwork, respond to queries and assist with locating and dispatching goods. A proactive, detail‑oriented mindset and good computer skills are essential. Training provided.

Qualifications

• Excellent attention to detail.
• Strong administration and organisational skills.
• Ownership and accountability.
• Reliability and willingness to take responsibility.
• Comfortable with computers and learning new systems.
• Practical with physical tasks and able to stand for long periods.
• Good communication and customer service skills.
• Ability to prioritise and manage multiple tasks.
• Positive attitude and willingness to learn.

Responsibilities

• Processing orders and keeping information accurate within our systems.
• Completing and checking paperwork and documentation.
• Responding to customer and internal queries and helping see them through to completion.
• Helping fulfil orders by locating, checking and preparing goods for dispatch.
• Checking information and resolving differences or problems.
• Organising daily tasks to ensure orders and customer requirements are completed on time.
• Working with colleagues, customers, suppliers and other departments to keep things running smoothly.

Job description

Exciting Career Opportunity as an Operations Assistant at Urban Logistics in Newbury! We are looking for a reliable and organised Operations Assistant to join our team in a varied role combining administration, customer support, stock coordination and practical operational activities. We are interested in finding someone with the right attitude, strong attention to detail and a willingness to learn. If you are organised, dependable and enjoy taking ownership of your work, we would like to hear from you. Urban Logistics are the supply chain and logistics division within the KION Group, a global leader in forklift trucks and warehouse equipment with over 42,000 employees. This is an exciting opportunity to become a key player in driving the groups internal supply chain.

What you’ll be doing

• Processing orders and keeping information accurate within our systems.
• Completing and checking paperwork and documentation.
• Responding to customer and internal queries and helping see them through to completion.
• Helping fulfil orders by physically locating, checking and preparing goods ready for dispatch.
• Checking information and helping resolve any differences or problems.
• Organising your daily tasks to make sure orders and customer requirements are completed on time.
• Working with colleagues, customers, suppliers and other departments to keep things running smoothly.

We offer

• Competitive salary based on experience
• 25 days annual leave plus statutory bank holidays
• Enhanced Salary Sacrifice Pension Scheme
• Access to discounts from major UK brands
• Death in Service Benefit

Tasks and Qualifications

• Excellent attention to detail.
• Strong administration and organisational skills.
• A genuine sense of ownership and accountability.
• Reliability and a willingness to take responsibility.
• Confidence using computers and learning new systems.
• Comfortable with practical work, including being on your feet and handling goods.
• Good communication and customer service skills.
• The ability to prioritise and manage several tasks.
• A practical approach to solving problems.
• Flexibility and willingness to support different areas of the operation.
• A positive attitude and willingness to learn.

Bring your expertise, enthusiasm, and commitment to excellence, and we’ll provide the tools and support to help you succeed.

For contractual purposes, the position will be titled Warehouse Operative; however, over 50% of the role is administration-based, with the remainder involving practical order fulfilment and operational support.

Our Commitment to Inclusion

We are an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion, or sexual orientation.

If you require adjustments during the application or interview process, please let us know.

Please note: Successful candidates must provide proof of the right to work in the UK. We are unable to offer sponsorship or relocation assistance at this time.

KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide – wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state‑of‑the‑art automation technology and AI‑supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions.

Join our team – Push it forward.