Operations Assistant

Forest Holidays; Joyford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Generous holiday allowance

Performance-based bonus (5% quarterly)

Enhanced parental leave (24 weeks mat/

Long service awards and company events

Pension scheme

Job summary

Forest Holidays is seeking an Operations Assistant to help create a safe, clean and welcoming environment for guests. You will ensure hot tubs and surrounding facilities are maintained to a high standard and support smooth daily operations across the site.

In this role you will monitor water quality, perform basic maintenance tasks, and report issues promptly. A full UK driving licence and a can-do attitude are essential for teamwork in all weather conditions.

Qualifications

• Previous experience in a similar role.
• A full UK Driving License.
• A positive, can-do attitude and a strong work ethic.
• The ability to work well in a team and communicate effectively with colleagues.
• Great attention to detail, ensuring high cleanliness standards are met.
• A willingness to work outdoors in a natural setting, whatever the weather.

Responsibilities

• Ensuring hot tubs are in perfect working order every day for our guests
• Monitoring and recording water quality, and supporting with safe chemical adjustments
• Completing general maintenance tasks, including using tools, fixing machinery and decorating (basic knowledge desirable)
• Carrying out basic equipment checks and minor repairs, and reporting issues promptly
• Delivering daily tasks efficiently and to a high standard
• Providing friendly, professional customer service and supporting our Forest Feeling brand standards

Education

UK Driving Licence

Job description

As Operations Assistant, your role is to help create a safe, clean, and welcoming environment by ensuring our hot tubs and surrounding facilities are consistently maintained to a high standard. You will play an important part in supporting smooth daily operations, making sure everything is ready for guests to enjoy a seamless and relaxing experience from the moment they arrive.

Working as part of the wider team, you will help maintain quality and safety standards through regular checks, basic maintenance, and timely reporting of any issues. You will take pride in completing practical tasks efficiently and carefully, contributing to the overall upkeep of the site.

Alongside this, you will support general maintenance work across the location and help deliver an excellent guest experience by upholding Forest Holidays' standards and values in everything you do.

Your Responsibilities:

• Ensuring hot tubs are in perfect working order every day for our guests
• Monitoring and recording water quality, and supporting with safe chemical adjustments
• Completing general maintenance tasks, including using tools, fixing machinery and decorating (basic knowledge desirable)
• Carrying out basic equipment checks and minor repairs, and reporting issues promptly
• Delivering daily tasks efficiently and to a high standard
• Providing friendly, professional customer service and supporting our Forest Feeling brand standards

Our ideal Operations Assistant will be a dynamic individual who applies a can‑do attitude to solve any issues that may arise on location. You will be a team player, capable of building good working relationships with colleagues. A love for the outdoors is essential as these tasks need completing rain or shine every day of the year.

We're looking for someone with:

• Previous experience in a similar role.
• A full UK Driving License
• A positive, can‑do attitude and a strong work ethic.
• The ability to work well in a team and communicate effectively with colleagues.
• Great attention to detail, ensuring high cleanliness standards are met.
• A willingness to work outdoors in a natural setting, whatever the weather.

We're a team of 800 people, caring for UK forests and creating unique stays in nature where guests can truly switch off and reconnect. If you're looking for a career where you can make a real difference, and be part of something meaningful, you’ve found the right place

Why Join Us?

As a valued member of our team, you'll enjoy a range of fantastic benefits, including:

• Generous holiday allowance - Take the time you need to recharge
• Performance-based bonuses - Earn a 5% bonus (paid quarterly) when customer service targets are met
• Enhanced parental leave - (24 weeks maternity, 3 weeks paternity at full pay).
• Long service awards and company events - Celebrate success with your team
• Pension scheme - Secure your future with our company pension