Operations Assistant

Forest Holidays; Stape; On-site; GBP 11,000 - 15,000; Full time

Benefits offered by this job

Holiday allowance

Bonuses

Parental leave

Long service awards

Health platform

Pension scheme

Volunteer days

Discounted meals

Health life cover

Wellbeing events

Getaways discounts

Brand discounts

Job summary

Forest Holidays is seeking an Operations Assistant to keep our woodland locations running smoothly, from cabins to facilities, ensuring guests have a seamless stay and a warm Forest Holidays welcome. Based in tranquil woodland settings, the role blends outdoor work with a balanced schedule, and you’ll join a supportive team delivering the Forest Holidays experience.

You’ll take a hands-on approach to upkeep, safety, and guest-ready environments, with emphasis on teamwork, weatherproofing, and a

Qualifications

• Full clean UK driving licence.
• Experience in a similar role is desirable.
• Willingness to work outdoors in all weather.

Responsibilities

• Ensure hot tubs are in perfect working order daily.
• Carry out general maintenance tasks including tool use, machinery repair and decorating.
• Pay close attention to detail and complete daily tasks promptly and competently.
• Deliver exceptional customer service.
• Follow brand standards to create the Forest Holidays experience from guest arrival.

Job description

As our Operations Assistant, you'll be at the heart of keeping our Forest location running smoothly behind the scenes. From maintaining our cabins to ensuring every facility is in top condition, your work plays a vital role in creating a seamless and enjoyable stay for every guest.

Set within a peaceful woodland environment, this role offers a refreshing alternative to typical maintenance positions. You'll enjoy a balanced work schedule while working outdoors and as part of a supportive team, all while contributing to the unique Forest Holidays experience.

You’ll take a hands‑on approach to a variety of operational tasks, ensuring everything is safe, functional, and ready for guests to enjoy from the moment they arrive.

Your Responsibilities:

• Ensuring hot tubs are in perfect working order every day for our guests.
• Completing general maintenance tasks, including using tools, fixing machinery, and decorating (basic knowledge desirable).
• Paying attention to the little details and delivering daily tasks in a timely and competent manner.
• Taking pride in delivering exceptional customer service.
• Following brand standards to ensure every guest experiences the Forest Feeling from the moment they step into their cabin

Our ideal Operations Assistant will be a dynamic individual who applies a can‑do attitude to solve any issues that may arise on location. You will be a team player, capable of building good working relationships with colleagues. A love for the outdoors is essential as these tasks need completing rain or shine every day of the year.

We're looking for someone with:

• A positive, can‑do attitude and a strong work ethic.
• The ability to work well in a team and communicate effectively with colleagues.
• Great attention to detail, ensuring high cleanliness standards are met.
• Some previous experience in a similar role.
• Comfortable working independently.
• A willingness to work outdoors in a natural setting, whatever the weather.
• A full clean UK driving license.

We're a team of 800 people, caring for UK forests and creating unique stays in nature where guests can truly switch off and reconnect. If you're looking for a career where you can make a real difference, and be part of something meaningful, you've found the right place

Why Join Us?

• Generous holiday allowance - Take the time you need to recharge
• Performance-based bonuses - Earn a 5% bonus (paid quarterly) when customer service targets are met
• Enhanced parental leave - (24 weeks maternity, 3 weeks paternity at full pay)
• Long service awards and company events - Celebrate success with your team
• Access to our health & well being platform - Providing you with tools, resources and support to help you feel your best
• Pension scheme - Secure your future with our company pension
• Two paid days to volunteer - Give back to a cause you care about
• Subsidised meals - Discounted food when working on location
• Health cash plan & life assurance - Covered by the company to keep you protected
• Wellbeing events & activities - Focus on your mental and physical wellness
• Save on breaks - Discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Hundreds of discounts - Save on top brands across the UK

Please note: If successful in the role, any job offer will be subject to pre‑employment checks, including a basic criminal record check.

Pay Rates for Aged 16 and 17:

• 16 years: £8.00 per hour
• 17 years: £10.85 per hour