Guest-Focused Spa & Facilities Operations Assistant

Forest Holidays; Joyford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Generous holiday allowance

Performance-based bonus (5% quarterly)

Enhanced parental leave (24 weeks mat/

Long service awards and company events

Pension scheme

Job summary

Forest Holidays is seeking an Operations Assistant to help create a safe, clean and welcoming environment for guests. You will ensure hot tubs and surrounding facilities are maintained to a high standard and support smooth daily operations across the site.

In this role you will monitor water quality, perform basic maintenance tasks, and report issues promptly. A full UK driving licence and a can-do attitude are essential for teamwork in all weather conditions.

Qualifications

• Previous experience in a similar role.
• A full UK Driving License.
• A positive, can-do attitude and a strong work ethic.
• The ability to work well in a team and communicate effectively with colleagues.
• Great attention to detail, ensuring high cleanliness standards are met.
• A willingness to work outdoors in a natural setting, whatever the weather.

Responsibilities

• Ensuring hot tubs are in perfect working order every day for our guests
• Monitoring and recording water quality, and supporting with safe chemical adjustments
• Completing general maintenance tasks, including using tools, fixing machinery and decorating (basic knowledge desirable)
• Carrying out basic equipment checks and minor repairs, and reporting issues promptly
• Delivering daily tasks efficiently and to a high standard
• Providing friendly, professional customer service and supporting our Forest Feeling brand standards

Education

UK Driving Licence

Job description

Forest Holidays is seeking an Operations Assistant to help create a safe, clean and welcoming environment for guests. You will ensure hot tubs and surrounding facilities are maintained to a high standard and support smooth daily operations across the site.

In this role you will monitor water quality, perform basic maintenance tasks, and report issues promptly. A full UK driving licence and a can-do attitude are essential for teamwork in all weather conditions.