Operations Assistant

Club Champion UK; Basingstoke; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Discount on all Golf Equipment

Job summary

Club Champion UK, based in Basingstoke, is seeking an Operations Assistant to join our UK Head Office. This office-based role supports daily operations, order records in Salesforce, and scheduling for golf club fittings and workshop activities.

Ideal candidates have admin or customer service experience, a genuine interest in golf, and strong MS Office skills. You’ll work closely with the team and occasionally in the workshop. A positive, proactive approach is essential.

Qualifications

• Experience with administrative duties and customer service.
• Strong computer skills with MS Office and CRM familiarity.
• Excellent time management in a fast-paced environment.
• Clear telephone manners and written communication.

Responsibilities

• Answer calls, manage inbox, and handle daily correspondence.
• Data entry into Salesforce and project systems.
• Schedule customer fittings and manage team calendars.
• Support fitters and liaise with US team to track orders.

Skills

MS Office

Salesforce CRM

Time management

Telephone etiquette

Written communication

Tools

Salesforce

Job description

Club Champion, established in 2010, has grown from a regional three-studio fitting business in Chicago, into the world’s number one trusted premium golf custom fitting company with 170+ studios across the United States, Australia, Canada and the United Kingdom. Club Champion UK are enjoying a period of growth, having opened our 4 th 5 th 6 th Studios in the UK in 2026.

We are searching for an Operations Assistant to join our UK based Head Office in Basingstoke. This will be an office-based role and will require someone to be a golf enthusiast who is interested in not only the Operational side of running a business, but also the technical side of Golf as Club Building and repairs, will be a small part of the job.

Club Champion UK is seeking a reliable and detail-oriented Operations Assistant to join our team in Basingstoke. This role is central to keeping daily operations running smoothly, from coordinating customer appointments and club fitting schedules to supporting our team and maintaining accurate customer and order records in Salesforce.

If you thrive in a fast-paced, hands-on environment and love the game of golf, this could be the perfect opportunity for you.

Key Responsibilities

Office & Administrative Support

• Answer incoming calls and voicemails, manage the info mailbox and handle daily correspondence
• Carry out data entry into Salesforce and other project management systems
• Order office and workshop supplies

Scheduling & Diary Management

• Manage customer fitting appointments and team schedules
• Allocate resources and help ensure smooth daily workflow in the store and workshop

Customer Service

• To support the fitters in Basingstoke, and across the UK with all and any tasks as required
• Respond promptly to customer enquiries via email, phone and in person
• Take a proactive approach to keeping customers informed at every stage of their order, from confirmation through to delivery, without waiting to be chased
• Liaise regularly with our US team to chase and expedite orders, resolve delays, and ensure all customer records and order details are accurate and up to date in Salesforce
• Maintain and update customer records and order histories in Salesforce
• Provide general support, updates and assistance to clients regarding orders, fittings and club builds

Finance & Documentation

• Prepare invoices and raise purchase orders
• Track bills and follow up on overdue payments
• Submit reports and reconcile expenses accurately

Reporting & Operational Support

• Produce reports, spreadsheets and documentation for management
• Provide ad hoc support to the wider team and directors

Workshop

• Assist with club building and assembly tasks when required (Full training will be provided)
• Support the fitting team with preparation of demo and build specifications
• Maintain an organised and well-stocked workshop environment

Requirements

• Previous administrative and/or customer service experience
• A genuine interest in golf — knowledge of clubs, fitting and equipment is essential
• Practical experience in club building or assembly is highly desirable
• Strong MS Office skills (Word, Excel, Outlook) and experience with CRM systems, ideally Salesforce
• Excellent time management and ability to handle a fast-paced workload
• Confident telephone manner and clear written communication
• Comfortable working in both an office and workshop environment
• Confident communicating with international colleagues across different time zones

Package

• Salary - £24,784 to £26,000
• Discount on all Golf Equipment